Quality & Compliance Coordinator

Key accountabilities of the role

• Supporting the maintenance of the operation's Quality Management System and associated documentation and records.
• Maintaining controlled documents, procedures, governance logs and review schedules.
• Carrying out or supporting scheduled internal audits using established processes and templates.
• Completing defined governance and operational control checks and accurately recording outcomes.
• Gathering and reviewing supporting evidence, identifying gaps or exceptions and escalating these appropriately.
• Recording and tracking audit findings, corrective actions and improvement activities through to completion.
• Supporting document reviews, Root Cause Analysis and continuous improvement activities.
• Producing routine management information, reports and governance materials.
• Supporting preparation for internal and external audits and governance reviews.
• Building effective relationships with colleagues and stakeholders across the operation.

Key skills and experience

Essential

Previous experience in administrative, operational support, quality, governance or similar role.

Strong organizational skills and attention to detail.

Experience maintaining accurate records, documentation or structured processes.

Ability to follow established procedures, checklists and control requirements.

Ability to review information, identify gaps or inconsistencies and escalate appropriately.

Strong written and verbal communication skills.

Ability to manage competing priorities and deadlines.

Good working knowledge of Microsoft Excel and Word.

A dependable and collaborative approach with accountability for producing accurate work.

Desirable

• Experience working within a Quality Management System environment.
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control experience.
• Governance or operational control-checking experience.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience working within a regulated operational environment.