Quality Assurance Test Analyst

QA Test Analyst Full time – 12 month FTC – (Hybrid)

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,700 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

As part of the Testing Team within the St John Ambulance DevOps function, this role is responsible for validating new software releases, enhancements, and defect fixes prior to deployment into the production environment. By designing and executing comprehensive testing aligned with industry best practice, the role mitigates the risk and organisational impact of software defects, ensuring system reliability and continuity of operations. The role requires a strong understanding of complex, end-to-end business processes across the organisation. Working closely with stakeholders at all levels, the role translates business and technical requirements into well-documented test cases and test scripts. In partnership with the Test Manager, the role contributes to the development and execution of the overall test strategy. Testing activities include the creation and execution of both manual and automated test scripts, utilising tools such as Jira and Selenium. As part of cross-functional project teams, the role leads and coordinates User Acceptance Testing (UAT) with stakeholders across St John Ambulance. The role proactively analyses and resolves testing issues, collaborating with Developers to identify root causes and support timely resolution. It is accountable for delivering high-quality testing outcomes within critical project timelines.

Required Knowledge, Skills & Experience

Educated to A level or equivalent in Computing or a related subject, with experience testing both packaged and bespoke software within Agile and/or Waterfall project teams. Proven ability to design and execute manual test scripts, with a strong understanding of business-critical applications and organisational processes. Sound knowledge of structured testing methods (e.g. black box and regression) and the ability to review requirements and derive effective test cases and scripts. Excellent interpersonal and stakeholder management skills, with the ability to influence, manage upwards, and work effectively in complex environments. Ability to work under pressure to strict deadlines, prioritise workload, quickly grasp new technical concepts, and use Microsoft Office applications to an advanced level. Ideally you will hold ISTQB/ISEB Foundation or Intermediate certification and have experience designing and executing automated tests, and advanced use of Azure DevOps for testing activities.

About the Role

Implement quality assurance testing within project teams, working collaboratively to support the successful delivery of projects and IT services. Engage with stakeholders at all levels to understand complex business processes, identify and manage risks, and develop coordinated test plans and mitigations. Design, build, and maintain reusable manual and automated test scripts and test case suites to ensure effective and consistent testing coverage. Identify, log, categorise, and prioritise software defects, working with internal and third-party development teams to assess quality, resolve issues, and drive continuous improvement. Contribute to root cause analysis and problem-solving activities, suggesting practical solutions to testing and quality issues throughout the project lifecycle. Actively participate in project ceremonies and knowledge-sharing activities, proactively identifying opportunities to improve software testing practices across St John Ambulance.

To find out more about us visit www.sja.org.uk or follow us on our socials

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.