Quality Assurance Officer

View our Quality Assurance Officer 6 Month FTC (PAYE) role in Liverpool (L7). Hybrid role (2 days per week from home) which includes QA, testing, root cause analysis & reporting. Apply today

Who we are

Zempler Bank is ranked 54th in the ‘2025 Best Large Companies to Work For in the UK’ as well as a top 25 Financial Service Company (from “Best Companies” survey). Since 2004, we’ve been making money simpler for businesses across the UK. Our mission is to provide easy-to-access banking services that help underserved businesses succeed.

The Role

Is Zempler Bank are recruiting for a Quality Assurance Officer based out of the impressive “Spine” building in Liverpool (L7) on a Full Time & initial 6 Month Fixed-Term Contract basis. The QA Officer is responsible for supporting the execution of the quality assurance frameworks across operational processes within Zempler Bank, ensuring that controls are effective, risks are mitigated, and regulatory and internal standards are consistently met. This QA Officer job provides independent oversight and challenge, drives root cause analysis, and supports the business in delivering high quality outcomes for both our customers and stakeholders.

Key Accountabilities Include

• Quality Assurance Framework: Support the Senior Operational Controls Manager to develop and maintain a robust QA framework aligned with regulatory expectations and internal policies. Help define quality metrics, sampling methodologies and reporting standards
• Monitoring & Testing: Support the execution of quality reviews across operational processes including complaint handling, customer interactions and control activities. Identify trends, control weaknesses and areas for improvement
• Root Cause Analysis & Remediation: Conduct deep-dive reviews and root cause analysis of quality failures and operational incidents. Collaborate with business units to implement corrective actions and track remediation progress.
• Reporting & Governance: Produce high quality MI and insights for Operations Control Manager and Senior Management for presenting at governance forums/committees (including regulatory reporting where necessary). Escalate material issues and risks in a timely and effective manner.
• Stakeholder Engagement: Partner with first-line teams to embed a culture of quality and continuous improvement.
• Training & Development: Deliver training and guidance on quality standards and control expectations to operational teams ensuring consistency of process/QA assessments.

You'll Need To Have

• Experience in a QA Assistant/Officer position within a professional services environment (Banking/FS background preferrable but not essential)
• Excellent analytical, problem solving, influencing and communication skills.
• Knowledge of QA tools and reporting platforms (e.g Excel, Power BI or similar)
• Understanding and awareness of operational risk frameworks and control environments including 3LOD model.
• Understanding of regulatory expectations governing the support of vulnerable customers
• Attention to detail, ability to think critically with a continuous improvement approach
• Strong Powerpoint/Microsoft skills to support MI pack production

In Return You'll Enjoy

• Competitive basic salary
• Additional benefit allowance representing 7.5% of your annual salary allowing you the flexibility to decide your own benefits (or simply absorb this into your monthly income).
• 26 days’ holiday + bank holiday’s (pro rata / per annum equivalent)
• 4 x Life Assurance
• Pension salary sacrifice
• Family friendly policies
• Regular social activities and team events
• Charity Volunteering Day
• Free drinks and snacks in the office

Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Please note before applying - Whilst Zempler Bank actively seeks and welcomes all applicants from a diverse range of backgrounds, we are also unfortunately not able to offer any sponsorship opportunities at this time. Furthermore, to be eligible for this vacancy, all applicants will be required to have permanent (inc. Indefinite Leave to Remain or equivalent) Right-To-Work in UK.