Summary: The Quality Assurance Officer role in South London focuses on ensuring quality standards within a Local Authority Housing Department. The position requires experience in quality assurance related to complaints handling and customer resolution in the housing sector. Responsibilities include conducting quality assurance checks, producing reports, and providing feedback on complaints handling. The role involves a hybrid working arrangement with three days in the office and two days remote.

Key Responsibilities:

• Conduct quality assurance checks within the housing sector.
• Produce formal quality assurance reports.
• Deliver feedback on complaints handling processes.
• Work collaboratively within a Local Authority Housing Department.

Key Skills:

• Experience in quality assurance within a housing context.
• Knowledge of complaints handling and customer resolution.
• Ability to produce formal reports.
• Experience working in a Local Authority Housing Department.

Salary (Rate): 30.90

City: Southwark

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other