Quality Assurance Manager
Posted Today by Areti Group | B Corp™
Negotiable
Inside
Hybrid
London Area, United Kingdom
Summary: The Quality Assurance & Reporting Manager role focuses on enhancing the Quality Assurance framework and managing reporting processes within a hybrid work environment in London. The position involves supporting operational Quality Assurance, conducting analyses, and leading improvement initiatives while ensuring accurate reporting and dashboard management. The role requires collaboration with various teams to adapt processes and improve efficiency through automation. This is a minimum six-month contract position classified as inside IR35.
Key Responsibilities:
- Support the ongoing development and enhancement of the Quality Assurance framework.
- Maintain and support existing operational Quality Assurance processes.
- Expand Quality Assurance coverage into additional operational and governance areas.
- Conduct detailed analysis and benchmarking of key Quality Assurance metrics.
- Lead improvement initiatives based on Quality Assurance findings.
- Collaborate with operational leads to adapt and improve Quality Assurance processes.
- Produce periodic Quality Assurance reports highlighting trends and outcomes.
- Identify opportunities to improve efficiency through automation.
- Maintain and refresh live reporting dashboards regularly.
- Ensure the accuracy, consistency, and completeness of reporting data.
- Investigate and resolve reporting defects while implementing enhancements.
- Design and develop new dashboards and reporting solutions.
- Facilitate regular feedback and requirement-gathering sessions with stakeholders.
- Monitor dashboard usage and performance, providing recommendations.
- Establish and manage processes for requesting and delivering new reports.
- Drive continuous improvements in data management and reporting structures.
- Provide user support and guidance on dashboard functionality.
Key Skills:
- Experience in Quality Assurance frameworks and processes.
- Strong analytical skills with the ability to benchmark metrics.
- Proficiency in reporting tools and dashboard management.
- Ability to lead improvement initiatives and track progress.
- Excellent collaboration and communication skills.
- Experience in data management and automation.
- Strong problem-solving skills for investigating reporting defects.
- Ability to design and develop reporting solutions.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Quality Assurance & Reporting Manager
Inside IR35
Hybrid
London – 2 days a week
6 months min contract
Key Responsibilities
- Support the ongoing development and enhancement of the Quality Assurance framework to ensure it remains aligned with evolving business processes, services, and data requirements
- Maintain and support existing operational Quality Assurance processes and provide guidance during regular reporting cycles
- Expand Quality Assurance coverage into additional operational and governance areas as required
- Conduct detailed analysis and benchmarking of key Quality Assurance metrics across multiple teams and functions, presenting findings to stakeholders and leadership
- Lead improvement initiatives based on Quality Assurance findings and track progress against agreed actions
- Collaborate with operational leads to adapt and improve Quality Assurance processes as new workflows and data requirements emerge
- Produce periodic Quality Assurance reports highlighting trends, outcomes, and continuous improvements against key metrics
- Identify opportunities to improve efficiency through automation and streamlined reporting processes
Key Responsibilities – Reporting Management
- Maintain and refresh live reporting dashboards on a regular schedule to support planning, forecasting, and operational decision-making
- Ensure the accuracy, consistency, and completeness of reporting data across all dashboards and reporting outputs
- Investigate and resolve reporting defects while implementing minor enhancements based on user feedback and business needs
- Design and develop new dashboards and reporting solutions to meet evolving business requirements
- Facilitate regular feedback and requirement-gathering sessions with stakeholders to identify reporting improvements and opportunities
- Monitor dashboard usage and performance, providing recommendations to ensure reporting remains effective and relevant
- Establish and manage processes for requesting, developing, and delivering new reports and dashboards
- Drive continuous improvements in data management, reporting structures, and workflows to reduce manual effort and increase automation
- Provide user support and guidance on dashboard functionality and ensure appropriate operational coverage for ongoing reporting activities during periods of absence