Quality Assurance Lead and Consultant SC Cleared

Role Description:

Sc Clearance Mandatory

We are seeking a highly skilled and experienced Quality Assurance Lead to join our team as a subcontractor. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development life cycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability.

Key Responsibilities:
? Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.
? Lead a team of QA analysts and testers, providing guidance, mentoring, and support.
? Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
? Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.
? Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.
? Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines.
? Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.
? Drive the development and improvement of QA processes, best practices, and testing methodologies.
? Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.
? Ensure adherence to project timelines and deliverable deadlines.
? Ensure adherence to project timelines, deliverable deadlines, and budget constraints.
? Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics.
? Manage and maintain the QA environment and test tooling.

Required Skills and Experience:
? 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.
? Extensive experience with Salesforce Service Cloud implementations.
? Deep understanding of software testing methodologies, quality assurance principles, and best practices.
? Proven ability to design and execute comprehensive test plans and test strategies.
? Extensive experience with Jira for defect tracking and test management.
? Solid understanding of Agile development methodologies (eg, Scrum, Kanban).
? Excellent analytical and problem-solving skills, with a keen attention to detail.
? Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non-technical audiences.
? Ability to work independently and as part of a team, with strong leadership and interpersonal skills.
? Salesforce certifications (eg, Salesforce Certified Service Cloud Consultant) are highly desirable.
? Experience with test automation tools (eg, Selenium, Provar).
? Experience with tools like Zephyr.
? Proven experience in test automation, including the development and implementation of automation frameworks.
? Experience with performance testing tools and methodologies.
? Experience managing and mentoring QA teams.

Personal Attributes:
? Self-motivated and proactive.
? Detail-oriented with a focus on quality.
? Ability to manage multiple tasks, prioritize effectively, and delegate appropriately.
? Strong work ethic and commitment to delivering results.
? Excellent communication, interpersonal, and leadership skills.
? Ability to adapt to changing priorities and requirements.
? Ability to influence and negotiate with stakeholders at all levels.

Security Level
? DBS Security Clearance is mandatory.