Quality Assurance Coordinator

The Role

As Quality Assurance Coordinator, you will be responsible for monitoring performance against defined quality standards, conducting structured audits, analysing data and working closely with teams to support ongoing improvements.

Key responsibilities include:

• Conducting regular and monthly audits using a structured scorecard methodology
• Ensuring adherence to internal quality standards and relevant industry requirements
• Providing clear, balanced and constructive feedback based on audit outcomes
• Working collaboratively with stakeholders to implement quality improvements and best practice
• Collecting, analysing and reporting quality data to support regulatory and policy requirements
• Maintaining accurate records, MI and quality documentation
• Supporting continuous improvement initiatives across the business

Candidate Requirements

Essential:

Proven experience in a Quality Assurance or Quality Control role

Strong track record of consistently meeting daily, weekly and monthly targets

Excellent written and verbal communication skills

Strong analytical capability with the ability to interpret data accurately

Exceptional attention to detail and a high standard of accuracy

Confident decision-making skills, supported by evidence and data

Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Strong IT skills, particularly Microsoft Excel

A collaborative, team-oriented working style

Desirable:

Knowledge of FCA regulations, particularly within motor finance or regulated environments

Experience providing outcome-based feedback to a range of stakeholders

Previous use of a Quality Management System

Working Pattern & Flexibility

The standard office hours are:

Monday to Thursday: 08:00 - 16:00 (30-minute lunch)

Friday: 08:00 - 13:00

However, the organisation offers genuine flexibility, including:

Flex-time start between 07:00 and 11:00, subject to business requirements

The option to request up to 2 days working from home per week, where operationally feasible