Quality Account Manager
Posted 1 week ago by NEBOSH
£39,379 Per year
Undetermined
Hybrid
Leicester, England, United Kingdom
Summary: The Quality Account Manager role at NEBOSH involves monitoring and enhancing the performance and quality of services delivered by Learning Partners. This position requires data analysis, tutorial observation, and the development of improvement plans to address identified issues. The role is hybrid, allowing for both on-site and home-based work, and is offered on a 12-month fixed-term contract. The successful candidate will engage with stakeholders to foster better relationships and ensure compliance with NEBOSH standards.
Key Responsibilities:
- Identify and collect data indicating unusual Learning Partner activity.
- Monitor compliance with NEBOSH advertising and marketing requirements.
- Observe online tutorial sessions and analyze Learning Partner metrics.
- Produce improvement plans and report significant issues to the Head of Learning Partner Performance.
- Conduct regular calls/meetings with Learning Partners to identify quality improvement opportunities.
- Produce monthly highlight reports and KPIs.
Key Skills:
- Understanding and experience in the vocational educational and training sector.
- High levels of integrity, professionalism, and attention to detail.
- Experience in developing effective working relationships with senior stakeholders.
- Ability to work under pressure and manage difficult situations.
- Strong analytical background with Excel skills.
- Excellent communication skills and ability to produce high-quality written reports.
- Willingness to support and collaborate with other Quality Account Managers.
Salary (Rate): £39,378.93 yearly
City: Leicester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About the job: Join Us at the UK’s top Awarding Organisation - NEBOSH
What is the role? Quality Account Manager (12 Month FTC)
Location: Hybrid – Leicester / Home based
Salary: £39,378.93
Who are we? The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation, which provides health, safety and environmental qualifications. Our internationally recognised qualifications help to raise the competence of safety and environmental professionals as well as individuals at all levels in the workplace. NEBOSH qualifications are highly respected by governments, employers and our learners.
Our Vision - We enable and inspire the world of work and wider environment to be a safer and healthier place.
Our Mission - We provide world-class and accessible, health, safety, environment, risk and wellbeing qualifications and services.
What is the role? As a Quality Account Manager you will monitor the performance and quality of delivery of NEBOSH services by Learning Partners on a regional basis, to address any issues identified and to liase with Learning Partners to facilitate improvement.
Key Responsibilities
- Monitoring
- Identify and collect data that may indicate unusual Learning Partner activity (for example rapid LP growth, unusual spikes in registration, unacceptable tutor : learner ratios, pass rates, malpractice rates, learner locations).
- Identify any advertising / marketing that does not comply with NEBOSH requirements.
- Tutorial observation
- Collate schedule of all online tutorial sessions being delivered and observe a representative sample for each Learning Partner in the assigned region.
- Analysis & investigation
- Analyse Learning Partner metrics and tutorial performance to enable early identification and investigation of any potential problem behaviour.
- Intervention
- Produce improvement plans, assigning actions to Learning Partners ensuring these are completed.
- Report significant issues and risks directly to the Head of Learning Partner Performance and act upon these issues as agreed.
- Liaison & support
- Conduct regular calls / meetings with Learning Partners to improve understanding of Learning Partner needs, identify quality improvement opportunities and build better working relationships between Learning Partners and NEBOSH.
- Reporting
- Production of monthly highlight reports / KPIs
KEY SKILLS:
- Understanding and experience of working in the vocational educational and training sector
- High levels of integrity and professionalism, and attention to detail
- Experience of developing and maintaining effective working relationships externally, with senior stakeholders.
- Ability to work under pressure, and to deal with difficult situations via email and in person/video call
- A strong analytical background, Excel skills and the ability to manipulate, interpret and present data
- Excellent communication skills.
- Ability to produce written reports to a high standard of English.
- A second, relevant language would be beneficial.
- Willingness and ability to support / collaborate with other Quality Account Managers
- Willingness and ability to support other sections of the Learning Partner Quality section in the completion of their tasks as required
What next? If NEBOSH has caught your attention and the role profile sounds like something you could succeed in; we would love to hear from you. Please send us your CV with a covering letter detailing why you should be considered for this role. We welcome applications from candidates of all backgrounds and experiences.
Other benefits
- 25 days’ annual leave increasing with service
- Generous pension scheme
- Private Healthcare and cash plan
- Employee Assistance Programme
- Death in service
- Cycle Scheme
- Discounted Gym Membership