Are you an experienced Property Officer with a passion for maintaining high-quality homes and delivering excellent customer service?
We are seeking a proactive and customer-focused Property Officer to join our client on a temporary basis and play a key role in ensuring our housing stock is maintained to a high standard. This is a varied role where you'll be responsible for property inspections, coordinating repairs, managing contractor performance, and supporting residents with property-related concerns.
A key focus of this position will be the investigation and management of damp and mould cases. We are looking for someone with proven experience in identifying damp and mould issues, recommending appropriate remedial actions, and confidently engaging with tenants to provide advice, reassurance and practical solutions.
Key Responsibilities
- Carry out property inspections across the housing portfolio.
- Investigate reports of property defects, disrepair, damp and mould.
- Manage damp and mould cases from initial inspection through to resolution.
- Liaise with tenants, contractors and internal teams to ensure repairs are completed efficiently.
- Monitor contractor performance and service delivery standards.
- Coordinate responsive repairs, planned maintenance and void property works.
- Ensure compliance with relevant housing standards and health & safety requirements.
- Maintain accurate records, reports and property-related documentation.
- Build positive relationships with residents, providing clear guidance and support throughout repair processes.
About You
To be successful in this role, you'll have:
Previous experience within a Property Officer, Asset Officer, Repairs Officer or similar housing/property role.
Strong knowledge and practical experience of managing damp and mould cases within residential properties.
Confidence communicating with tenants and addressing sensitive property concerns in a professional and empathetic manner.
Experience carrying out property inspections and overseeing remedial works.
Knowledge of repairs, maintenance and contractor management processes.
Excellent organisational and communication skills.
Ability to manage a varied workload and prioritise competing demands.
Full UK driving licence and access to a vehicle (if required).
If you're passionate about delivering safe, high-quality homes and have the experience to manage damp and mould concerns effectively while building strong relationships with tenants, we'd love to hear from you.