Role Summary
You will be responsible for delivering a professional and high-quality property and leasehold management service across a portfolio of properties and dispersed sites.
The role will manage the full leaseholder journey, ensuring customers receive clear advice and an effective, compliant service.
Key responsibilities
- Managing leasehold and property matters such as scheme inspections, LPE1 management packs, permissions, lease covenants, lease extensions and resales, as well as dealing with breaches of lease where appropriate.
- Taking ownership of service charges, working closely with finance to produce accurate service charge demands and year-end accounts, monitor expenditure and variances, and ensure sinking funds are appropriately managed.
- Working with colleagues to develop annual major works programmes and ensuring planned, and cyclical works are delivered effectively and in line with the necessary consultation requirements.
- Regular communication with leaseholders, solicitors and other external partners, alongside attendance at leaseholder meetings.
- Carrying out regular site inspections, identifying repairs, maintenance requirements and health and safety concerns and ensuring these are appropriately actioned.
The successful candidate will ideally have
- Strong leasehold and property management experience
- A good understanding of leasehold and service charge legislation
- Experience setting and monitoring service charge budgets
- Knowledge of Section 20 consultation and major works
- Experience dealing confidently with leaseholders and external stakeholders
- Strong written and verbal communication skills
- Good numerical and analytical ability, particularly when dealing with financial information
- The ability to manage their own portfolio, diary and workload effectively
- A proactive approach to problem-solving
- A full UK driving licence and access to a car
The position involves mobile working, with attendance in the office at least once per week, and occasional out-of-hours attendance for meetings.