Project Support & Customer Services Coordinator

Project Support & Customer Services Coordinator Initially a 15-month contract, with the potential for a permanent opportunity Are you organised, enjoy dealing with customers and have a knack for solving problems? We're looking for a motivated and customer-focused individual to join a busy project team, supporting the delivery of projects from initial design through to completion. This is a varied role combining customer service, administration, project coordination and technical support. You'll be dealing with customer and internal enquiries, processing project information and helping ensure everything runs smoothly and meets the required standards. What's on offer? £16.24 per hour (£31,323 per annum) Salary increases to £17.06 per hour (£32,921) after six months Monday to Friday, 8.00am – 4.00pm One early finish at 3.30pm each week Hybrid working – two days from home once training is completed Initially a 15-month contract, with the potential for a permanent opportunity What will you be doing? You'll play an important part in supporting the project team, with responsibilities including: Managing allocated projects, including design and preparing quotations. Responding to customer enquiries about technical requirements, project designs and costs. Handling incoming enquiries by telephone, email and other communication channels. Processing project applications, paperwork and associated documentation. Supporting colleagues across different departments with technical queries. Reviewing and processing project completion documents and certificates. Identifying and arranging legal consents relating to land and property. Authorising work within agreed financial limits. Maintaining accurate records and ensuring work meets company procedures and quality standards. What are we looking for? We're looking for someone who is proactive, organised and enjoys working in a busy environment where no two days are necessarily the same. You'll ideally have: Good organisational and administration skills, with excellent attention to detail. Experience handling customer enquiries and providing a good standard of customer service. Strong communication skills and a confident telephone manner. Good problem-solving and analytical skills. The ability to manage competing priorities and work to deadlines. Confidence using Microsoft Office and other IT systems, with the ability to learn new systems. A flexible, positive approach and the ability to use your own initiative. An understanding of the importance of following procedures and working to quality standards.