Project Specialist/Project Coordinator (SC cleared or eligible)
Posted Today by 1772091337
£200 Per day
Outside
Hybrid
London
Summary: The role of Project Specialist/Project Coordinator involves managing customer requests and coordinating order processes for a strategic account on a hybrid basis, requiring two days per week in London. This position is customer-facing and integral to the account and PMO team, with a focus on ensuring service requests are processed efficiently. Candidates must hold or be eligible for SC clearance. The contract is initially for three months at a rate of £200 per day, classified as outside IR35.
Key Responsibilities:
- Overseeing "front door" for new Service User service requests (SRQ) coming into DCC process.
- Validating requests, liaising with customers if validation fails, and entering into provisioning process/order forms.
- Initiating feasibility requests, managing completion, and using outputs to complete standard template quotes.
- Establishing direct communications with UK Provide Order Analyst and Customer for weekly WIP reports.
- Overseeing Order analyst engagement with DCC for site access and surveys coordination.
- Providing updates via customer portal (DCC SNOW) as per agreed processes.
- Supporting the compilation of SSD documentation using agreed templates.
- Coordinating go-live and ready for service processes, ensuring successful transitions.
- Ownership of order related DCC SLA's and aligning teams to adhere to SLA's.
- Maintenance of agreed delivery metrics for programme management reporting.
- Initiating and supporting continuous improvement of service catalogue and order processes.
Key Skills:
- Experience in project coordination or management.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and priorities effectively.
- Familiarity with order processing and service request management.
- Understanding of DCC processes and SLAs.
- Experience with SSD documentation and service catalogues.
- SC clearance or eligibility for security clearance.
Salary (Rate): £200 per day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Our client is for a Project Specialist/Project Coordinator for a 3 months contract initially.
The role is hybrid with 2 days per week in London.
The rate for the role is £200 per day outside IR35.
Please note that candidates either need to hold SC clearance or be eligible.
Role Description:
This role is dedicated to a single strategic account and involves coordination of customer requests, quotations, order entry and order fulfilment coordination between the customer and our internal Provide teams (Customer and UK Provide). This is a customer facing role and a core member of the dedicated account and PMO team.
Core Responsibilities:
* Overseeing "front door" for new Service User service requests (SRQ) coming into DCC process (initially manual, in time via portal -DCC SNOW)
* Validating request, liaising with customer if fails validation, and entering into provisioning process/order forms as required (again likely to automate over time)
* Initiating feasibility request, chasing completion, and using output to complete standard template quotes back to customer under agreed commercial principles provided and overseen by account commercial function
* Establishing direct communications with UK Provide Order Analyst and Customer to enable a weekly WIP report to be managed and updates provided to customer for in flight orders
* Overseeing Order analyst engagement with DCC to coordinate site access and surveys.
* Providing updates via customer portal (DCC SNOW) as defined by agreed processes.
* Supporting the compilation of SSD documentation, using agreed templates overseen by aligned TSA resources.
* Coordinating of go-live and ready for service processes (AILS), ensuring service request transitions to in life and billing successfully
* Ownership of order related DCC SLA's & aligning teams to adhere to SLA's
* Maintenance of agreed delivery metrics to support programme management reporting
* Initiate & support continuous improvement of service catalogue and order processes.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.