Project/Programme Professional
Posted Today by Colbern Limited
Negotiable
Undetermined
Undetermined
Islington, London, UK
Summary: The Project Liaison Officer role involves managing non-technical communications for projects undertaken by the M&E team in Islington. The position requires effective communication with stakeholders, including residents and internal teams, and entails responsibilities such as handling complaints, preparing newsletters, and coordinating with external contractors. The role emphasizes ownership of communication strategies and ensuring resident satisfaction throughout project execution.
Key Responsibilities:
- Take ownership of all non-technical communication requirements associated to projects undertaken by the M&E team
- Coordinate and provide detailed responses to formal complaints concerning projects or works undertaken by the team
- Coordinate and respond to communications received from elected members, LBI Directors and Senior Managers
- Undertake the content, printing and issue of all newsletters and communications required to ensure an excellent communications strategy for projects
- Act as the Council's lead for all stage 1 complaints concerning works undertaken by the section
- Investigate and respond to any issues raised by residents, members of the public or internal staff in line with the Council's complaints procedure
- Support officers in the M&E team on communications associated to works undertaken by the section
- Understand and use the council Oneserve and NEC platform to upload or find project or resident information
- Work with colleagues in other parts of the organisation (e.g., Home Ownership Team, Building Control, Energy Services)
- Collaborate closely with external contractors' resident liaison officers
- Engage with tenant and resident associations (TRAs) to ensure they are kept informed and updated
- Organise and take full responsibility for customer satisfaction surveys, including interpreting results and preparing reports
- Initiate and take full responsibility for any legal action/injunction required to secure entry to domestic accommodation
- Organise, chair, and minute resident evening meetings, which can be virtual or in person
Key Skills:
- Experience in project communication management
- Strong written and verbal communication skills
- Ability to handle complaints and resolve issues effectively
- Familiarity with council communication platforms (Oneserve and NEC)
- Experience in stakeholder engagement and collaboration
- Organisational skills for managing surveys and meetings
- Understanding of legal processes related to access and complaints
Salary (Rate): £25.12 hourly
City: Islington
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Project Liaison Officer
Islington
Contract
£25.12 per hour
Our client is looking for an experienced Project Liaison Officer
To deliver professional high-quality communications with both internal and external
stakeholders. The post holder will be required to take ownership of all non-technical
communications associated to works undertaken by the section. This will include preparation of
newsletters, resident communications, resident updates on major works, assisting with legal
process to obtain access, and responding to complaints raised by service users. The post
holder will also be required to review communications undertaken by internal and external
providers before issue.
Key responsibilities
To take ownership of all non-technical communication requirements associated to
projects undertaken by the M&E team
To coordinate and provide detailed responses to formal complaints concerning projects
or works undertaken by the team
To coordinate and respond to communications received from elected members, LBI
Directors and Senior Managers.
To undertake the content, printing and issue, of all newsletters and communications,
required to ensure an excellent communications strategy for projects undertaken by the
section.
Act as the Council s lead for all stage 1 complaints concerning works undertaken by the
section.
To investigate and to respond to any issues raised by residents, members of the public
or internal staff in line with the Council s complaints procedure
To support officers in the M&E team on communications associated to works undertaken
by the section.
To understand and use the council Oneserve and NEC platform in order to upload or find
project or resident information.
To work with colleagues in other parts of the organisation ie (Home Ownership Team,
Building Control, Energy Services etc)
To work closely with external contractor s resident liaison officers who are undertaking
works for the section.
To work closely with resident associations (TRA s and TMO s) tenant and resident
associations (TRAs), to ensure they are kept informed and updated. Organise and take full responsibility for all aspects of customer satisfaction surveys
including interpreting and collating results, preparing reports of findings and instigating
changes in practice and procedure
Where required to initiate and take full responsibility for any legal action/injunction
required by the section to secure entry to domestic accommodation.
Take full responsibilities for organising chairing and minuting resident evening meetings
which can be virtual or in person.
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The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer