Project Manager - Service Transition

Summary: The Contract Project Manager for IT Service Transition will lead a significant IT service transition as part of a broader transformation initiative. This role focuses on ensuring a seamless transition to a multi-supplier operating model while minimizing disruption to business operations. The position requires strong leadership in transition planning, supplier coordination, and readiness for business-as-usual operations. The ideal candidate will have a proven track record in managing complex IT service transitions in multi-supplier environments.

Key Responsibilities:

• Own and deliver the end-to-end service transition plan across multiple suppliers
• Manage transition waves, dependencies, milestones, risks and issues
• Coordinate incumbent and incoming suppliers within a structured SIAM environment
• Drive clear governance, reporting, and stakeholder engagement at all levels
• Ensure services meet acceptance criteria across people, process, technology and data
• Oversee knowledge transfer and asset handover between suppliers
• Align processes and tooling, including ITSM platforms such as ServiceNow
• Ensure a controlled, low-risk handover into BAU operations

Key Skills:

• Proven track record delivering complex IT service transitions in multi-supplier environments
• Strong understanding of ITIL service management and transition principles
• Experience across outsourcing, insourcing, or supplier restructuring programmes
• Ability to manage multiple workstreams or transition waves simultaneously
• Strong stakeholder management across technical, commercial, and business teams
• Experience working within SIAM or service integration models
• Familiarity with governance frameworks, RAID management, and structured reporting
• Experience with enterprise ITSM tools, ideally ServiceNow
• Background in regulated or complex environments is advantageous
• Relevant PM qualifications such as PRINCE2, APM, or PMP

Salary (Rate): £550 per day

City: Newcastle upon Tyne

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Contract Project Manager - IT Service Transition

Location: North East/Yorkshire

Day Rate: Competitive

We're looking for an experienced Contract Project Manager to lead a high-profile IT Service Transition as part of a wider transformation programme. This role sits at the heart of a move to a multi-supplier operating model, ensuring services are transitioned smoothly, safely, and with minimal disruption to the business.

This is a delivery-focused role where you'll take ownership of transition planning, supplier coordination, and readiness into BAU.

What you'll be doing:

• Own and deliver the end-to-end service transition plan across multiple suppliers
• Manage transition waves, dependencies, milestones, risks and issues
• Coordinate incumbent and incoming suppliers within a structured SIAM environment
• Drive clear governance, reporting, and stakeholder engagement at all levels
• Ensure services meet acceptance criteria across people, process, technology and data
• Oversee knowledge transfer and asset handover between suppliers
• Align processes and tooling, including ITSM platforms such as ServiceNow
• Ensure a controlled, low-risk handover into BAU operations

What we're looking for:

• Proven track record delivering complex IT service transitions in multi-supplier environments
• Strong understanding of ITIL service management and transition principles
• Experience across outsourcing, insourcing, or supplier restructuring programmes
• Ability to manage multiple workstreams or transition waves simultaneously
• Strong stakeholder management across technical, commercial, and business teams
• Experience working within SIAM or service integration models
• Familiarity with governance frameworks, RAID management, and structured reporting
• Experience with enterprise ITSM tools, ideally ServiceNow
• Background in regulated or complex environments is advantageous
• Relevant PM qualifications such as PRINCE2, APM, or PMP