Project Manager - Locality Working

Key Responsibilities

• Lead the review of operational service delivery across the districts and wards.
• Engage with stakeholders across City Operations and wider Council functions to understand current practices and challenges.
• Identify duplication, gaps and opportunities for greater alignment between services.
• Develop service blueprints and operating models to support locality-based working.
• Map current and future-state processes and recommend improvements.
• Gather best practice from other service areas and organisations to inform redesign activity.
• Drive and coordinate organisational change initiatives from design through to implementation.
• Ensure stakeholders remain aligned and engaged throughout the transformation programme.
• Monitor delivery against project objectives, milestones and outcomes.

Essential Experience

• Proven experience delivering large-scale transformation, reorganisation or change programmes within a complex organisation.
• Strong background in service redesign, operating model development and process improvement.
• Experience engaging with multiple stakeholder groups across different business functions.
• Demonstrable experience implementing organisational change and embedding new ways of working.
• Excellent project management skills with the ability to manage competing priorities and deliver outcomes.
• Strong analytical and problem-solving capabilities.

Desirable Experience

• Previous experience working within Local Government, Public Sector or large operational environments.
• Knowledge of locality-based service delivery models.
• Experience reviewing and redesigning resident-facing services.

This is an excellent opportunity for an experienced Project Manager to play a pivotal role in shaping how services are delivered to residents and contribute to one of the Council's key transformation programmes.