Project Manager

Job Title: CRM / ERM Project Manager

Location: London, United Kingdom (Hybrid)

length: 6 - 12 Months

Salary: £75,000 - £100,000

We are seeking an experienced CRM / ERM Project Manager to lead the delivery of CRM and Experience/Relationship Management workstreams within a large-scale integration programme. This role will be responsible for ensuring Day 1 readiness and phased post-go-live integration, overseeing the successful migration, integration, and stabilization of client, relationship, engagement, and experience data across enterprise platforms. You will play a critical role in maintaining data quality, governance, and regulatory compliance while enabling Marketing & Business Development teams to operate effectively throughout the transition.

Responsibilities

• Develop and maintain detailed delivery plans for CRM and ERM integration activities, clearly defining Day 1 and post-Day 1 scope, milestones, and dependencies.
• Lead end-to-end project management of CRM and ERM integration workstreams, including configuration alignment, data migration, integrations, testing, cutover planning, and stabilization.
• Capture and validate functional and technical requirements in collaboration with business stakeholders, system owners, and third-party vendors.
• Oversee complex data migration activities, including data mapping, cleansing, validation, reconciliation, and issue resolution across client, contact, relationship, activity, and experience datasets.
• Ensure secure and reliable data flows between CRM/ERM platforms and downstream systems, including oversight of vendor-managed integrations and interim Day 1 solutions where required.
• Partner with Data Privacy, Information Security, Risk, Records Management, and compliance teams to ensure appropriate handling of sensitive data.
• Manage impacts to Marketing & Business Development activities such as client targeting, pitching, campaign management, relationship intelligence, and experience reporting.
• Maintain strong delivery governance, including project plans, RAID logs, dependency tracking, and executive status reporting.
• Support Day 1 readiness, testing cycles, operational handover, and post-go-live stabilization to ensure a smooth transition into business-as-usual operations.

Qualifications

• Proven experience delivering CRM and/or ERM platforms within complex enterprise environments.
• Strong understanding of CRM and ERM data domains, including clients, contacts, relationships, activities, engagement insights, and experience records.
• Demonstrable experience managing large-scale data migration, cutover planning, and business-critical system go-lives.
• Experience working closely with Marketing & Business Development teams and translating business requirements into technical delivery outcomes.
• Strong stakeholder management skills, with the ability to operate across IT, business teams, risk and compliance functions, and third-party vendors.
• Experience coordinating multiple vendors and internal delivery teams across parallel workstreams.
• Good understanding of data privacy, confidentiality, and information governance requirements relating to client and relationship data.
• Strong delivery discipline with experience producing and maintaining structured governance artefacts and senior-level reporting.

Desirable Experience

• Experience delivering within merger or acquisition integration programmes.
• Experience within legal, financial services, or other professional services environments.
• Familiarity with enterprise CRM and experience management platforms.

If you are interested in this opportunity, please apply now with your updated CV.

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.