Dublin City Centre, North Wall, Dublin 1, Co. Dublin, Ireland

Project Manager
6 month role
Hybrid: 3 days in the office
Dublin City Centre
550-600 per day

The role will provide an integrated delivery view across a portfolio of digital applications and related workstreams, including on-premise applications, cloud-based applications, Azure/platform dependencies, supplier delivery, operational readiness and senior reporting.
This is not a purely administrative project reporting role. The successful candidate will be expected to work closely with Operations, Programme Management, Scrum Masters, technical leads, Business Analysts, QA, Helpdesk, service providers and senior stakeholders to ensure that delivery is visible, actively managed and clearly reported.
The role does not require the candidate to be a software developer or technical architect. However, the candidate must have strong working knowledge of software delivery, application lifecycle management, Agile delivery practices, release planning and operational handover.
The successful candidate will be able to operate at both delivery and senior stakeholder levels: engaging with delivery teams to understand real progress, risks and blockers, while also preparing clear, concise updates for senior management.
Objectives of this role

• Provide a clear integrated view of delivery across the applications portfolio, including on-premise, cloud and platform-dependent workstreams.
• Support effective planning, monitoring and reporting of scope, quality, timelines, risks, dependencies, costs and outcomes.
• Work with delivery teams, Scrum Masters, technical leads and service providers to ensure milestones, blockers and dependencies are actively managed.
• Collate and challenge delivery updates to ensure senior reporting reflects actual delivery position, risks, confidence levels and decisions required.
• Support delivery planning from initiation through to deployment, release readiness, operational handover and post-go-live review.
• Maintain clear visibility of portfolio risks, assumptions, issues, dependencies, decisions and escalations.
• Support alignment between project delivery, operational readiness, helpdesk readiness, change management and service transition.
• Ensure senior stakeholders receive clear, plain-English updates on progress, risks, impacts and decisions required.

Responsibilities

• Work with the Programme Manager, Operations Director and relevant senior stakeholders to maintain an integrated portfolio view across application delivery workstreams.
• Collate, prepare and publish regular delivery status updates for senior management and agreed governance channels.
• Maintain a clear view of milestones, dependencies, risks, issues, actions, decisions and delivery confidence across the portfolio.
• Work with Scrum Masters, technical leads, QA, Business Analysts, Helpdesk and service providers to understand delivery progress and identify blockers early.
• Ensure supplier and service provider delivery updates are incorporated into the wider portfolio view, including timelines, risks, dependencies and key deliverables.
• Support planning and tracking across both Agile/cloud delivery and more controlled on-premise application delivery environments.
• Recognise that not all applications will operate under the same DevOps model, and support appropriate delivery governance for cloud, on-premise and platform-dependent work.
• Track platform dependencies, including Azure, infrastructure, identity/access, security, testing, release and operational readiness items.
• Support backlog and delivery visibility by ensuring key work items, priorities, blockers and milestones are clearly understood and reflected in reporting.
• Prepare clear senior-level presentations and written updates, including progress summaries, key risks, delivery confidence, decisions required and next steps.
• Escalate risks, issues and blockers in a timely and constructive way, with clear options and impacts where appropriate.
• Support cost and budget tracking for the portfolio, including monthly cost actuals and forecast information where required.
• Support release planning, deployment readiness, change coordination, support handover, hypercare planning and post-go-live review.
• Work with the Helpdesk Lead and Operations team to ensure operational impacts, support readiness and user-facing considerations are understood before go-live.
• Develop and maintain effective working relationships with internal teams, third-party suppliers, service providers and relevant client stakeholders.
• Help establish and maintain proportionate processes for project status, delivery reporting, RAID management, action tracking and decision logging.

Required skills and experience

• Five or more years of experience in project delivery, project management, portfolio coordination or delivery management.
• Practical experience supporting software, digital, application, cloud or technology delivery.
• Strong working knowledge of the software delivery lifecycle, including requirements, backlog management, development, testing, release, deployment and support transition.
• Experience working with Agile delivery teams, Scrum Masters, technical leads, QA, Business Analysts and operational support teams.
• Ability to operate across mixed delivery environments, including Agile/cloud delivery and controlled on-premise application delivery.
• Strong ability to identify blockers, manage dependencies, track actions and drive follow-through.
• Proven ability to prepare clear senior-level updates, presentations, RAID reports and decision-focused materials.
• Strong written and verbal communication skills, with the ability to explain complex delivery issues in plain English.
• Strong stakeholder management skills, including the ability to work with senior management, suppliers, technical teams and operational teams.
• Strong attention to deadlines, governance, budgetary guidelines and delivery quality.
• Ability to challenge unclear updates, weak milestones, unmanaged risks or vague delivery confidence in a constructive and professional way.

Preferred skills and experience

• Professional certification such as PRINCE2, PMP, AgilePM, Scrum Master or equivalent experience.
• Experience using Azure DevOps, ServiceNow or similar delivery/reporting tools.
• Experience supporting cloud or Azure-based application delivery.
• Experience working with service providers, managed service partners or multi-supplier delivery models.
• Experience supporting release readiness, operational handover, service transition, hypercare or post-go-live review.
• Experience supporting user readiness, training coordination, communications or business change activities would be an advantage.