Summary: The Project Manager will lead the Passenger Assistance Improvement Programme for a leading transport organization, focusing on enhancing customer experience and operational excellence. This role requires a change-driving individual who can manage complex projects and engage with stakeholders at all levels. The position is hybrid, requiring 2-3 days onsite in Leeds, and is initially contracted for 6 months with potential for extension.

Key Responsibilities:

• Lead the operationalisation of the passenger assist resource model across the business.
• Develop and deliver robust project plans, ensuring timelines, milestones, and objectives are achieved.
• Manage risks, issues, dependencies, and communications effectively.
• Collaborate closely with regional and operational teams to implement new ways of working.
• Engage with stakeholders at all levels, from frontline staff to senior leadership.

Key Skills:

• Proven experience as a Project Manager delivering business change and transformation.
• Strong stakeholder management skills, confident and persuasive.
• Background in operational environments, preferably in transport/rail.
• Ability to drive change at scale in complex, multi-stakeholder settings.
• Self-starter comfortable with ambiguity.
• Excellent communication skills, articulate and engaging.

Salary (Rate): 450

City: Leeds

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other