Summary: The Project Manager will be responsible for scoping and executing continuous customer experience improvement projects, collaborating with key stakeholders to enhance overall customer satisfaction. This role emphasizes the development and implementation of processes, policies, and standard operating procedures (SOPs) aimed at driving CX initiatives. The position requires a strategic approach to project management within the context of customer experience.

Key Responsibilities:

• Scope and execute continuous customer experience improvement projects.
• Collaborate with key stakeholders to enhance overall customer satisfaction.
• Develop and implement processes, policies, and standard operating procedures (SOPs).
• Drive initiatives aimed at improving customer experience.

Key Skills:

• Project management experience.
• Strong understanding of customer experience principles.
• Ability to collaborate with stakeholders.
• Experience in developing processes and policies.

Salary (Rate): undetermined

City: Dublin

Country: Ireland

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other