Project Manager

Summary: The Project Manager role involves overseeing the complete project lifecycle for contact centre projects utilizing Genesys and Nuance platforms. The position requires effective coordination of cross-functional teams and ensuring projects are delivered on time, within scope, and budget. Strong stakeholder management and communication skills are essential, along with a solid understanding of project delivery methodologies. Proven experience in a contact centre environment is a key requirement for this role.

Key Responsibilities:

• Manage the full project lifecycle from initiation through to delivery and closure
• Lead contact centre projects involving Genesys and Nuance platforms
• Develop and maintain project plans, timelines, and governance documentation
• Manage risks, issues, dependencies, and change control
• Coordinate cross-functional teams including technology, operations, and vendors
• Ensure projects are delivered on time, within scope, and within budget
• Provide clear status updates and reporting to senior stakeholders
• Support business readiness, testing, and implementation activities
• Ensure adherence to organisational governance and delivery standards

Key Skills:

• Proven experience as a Project Manager within a Contact Centre environment
• Hands-on delivery experience with Genesys and Nuance solutions
• Strong stakeholder management and communication skills
• Experience managing third-party suppliers and system integrators
• Ability to manage multiple workstreams and competing priorities
• Solid understanding of project delivery methodologies (Agile and/or Waterfall)

Salary (Rate): undetermined

City: Birmingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other