Project Management Office - L2 - M365

Summary: The Community Manager role serves as a vital link between the technical organization and the end user community, focusing on the creation and execution of programs that enhance product delivery and user engagement. Responsibilities include building a trusted brand presence, moderating events, and acting as a liaison to relay feedback between business and IT. The position requires a strong understanding of Microsoft 365 capabilities and a commitment to fostering collaboration and continuous learning. Administrative tasks and content creation are also key components of the role to improve user experience and adoption.

Key Responsibilities:

• Interface between the technical organization and end user community.
• Create and strategize programs between the IT service team and end users.
• Build a trusted brand presence through moderation of sessions and events.
• Research and adopt trends to create impactful content.
• Demonstrate technical understanding of Microsoft 365 suite capabilities.
• Act as a liaison between business and IT, relaying requirements and feedback.
• Build a culture of collaboration and continuous learning.
• Perform administrative tasks to maintain programs/events for user adoption.
• Create content to enhance user experience and adoption.
• Serve as Product Owner for an application that aids in user adoption.
• Identify and monitor adoption of Microsoft 365 Suite and related programs.

Key Skills:

• Professional education in Project Management, IT, Communications/Marketing or equivalent.
• Hands-on experience with stakeholder engagement and managing customer issues.
• Extensive experience with customer engagement methodologies and service life cycle.
• Excellent coordination and organizational skills.
• Change Management experience.
• Team player with advanced communication and presentation skills.
• Fluency in English; German is beneficial.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other