Project and Program Management

Job Responsibilities

• Administering demand response programs and ensuring compliance with regulatory requirements and organizational objectives
• Overseeing day-to-day program operations
• Validating participant and vendor payments
• Coordinating with cross-functional teams, including IT, Supply Management, Marketing, Accounting, and Policy
• Supporting regulatory filings and program design activities
• Providing guidance to program support staff
• Promoting a positive customer experience for participating customers and aggregators

Essential Job Duties and Job Functions

• Manage demand response programs and ensure they operate in compliance with all California Public Utilities Commission requirements
• Ensure customers and aggregators participating in the programs have a good customer experience
• Review invoices and confirm program expenditures are appropriate and within budget
• Evaluate program performance and recommend process improvements that enhance effectiveness, operational efficiency, and compliance
• Continuously seek opportunities to improve program cost and performance
• Facilitate communication and coordination among multiple departments, including IT, Marketing, Accounting, and Policy
• Manage stakeholder engagement and satisfaction
• Maintain awareness of trends, business conditions, and internal processes and practices affecting component projects or the overall program
• Participate in a rotating on-call schedule approximately once per month during demand response season (May through October), including weekend availability during assigned periods to support and initiate demand response events as needed

Knowledge and Skills

• Experience coordinating across multiple departments and building effective working relationships with diverse stakeholders
• Demonstrated ability to manage a variety of responsibilities requiring both quantitative analysis and strong written communication skills
• Strong analytical, organizational, and problem-solving abilities
• Ability to review invoices and manage program spend within budget

Education and Experience

• Bachelor’s degree required
• 2-5 years of relevant experience (Level II)