Programme Training Manager - Salesforce

Key Responsibilities

• Develop and deliver the programme-wide training strategy, plan and schedule.
• Work with business SMEs, Salesforce specialists and change teams to define learning needs.
• Create role-based learning materials, including guides, e-learning, workshops and system demonstrations.
• Coordinate training delivery across business units, locations and stakeholder groups.
• Engage business leaders and managers to support adoption and reinforce new behaviours.
• Track attendance, completion, feedback and readiness metrics, reporting progress to programme governance.
• Manage learning risks, dependencies and training-related actions within the wider programme plan.
• Ensure training content reflects financial-services processes, controls, data requirements and regulatory expectations.
• Establish a network of trainers, super-users and change champions to provide ongoing support.
• Support the transition from programme delivery to business-owned learning and continuous improvement.

Experience and Skills

• Proven experience managing training for large-scale Salesforce or CRM implementations.
• Strong knowledge of learning strategy, instructional design and blended delivery methods.
• Experience working within financial services, with an understanding of regulated environments.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple workstreams, vendors and delivery deadlines.
• Experience using learning platforms and analysing adoption, completion and feedback data.
• Strong understanding of change management and user adoption principles.
• Salesforce certifications or experience would be desirable.

Success Profile

• A successful candidate will combine programme leadership, learning expertise and business empathy to deliver training that enables confident Salesforce adoption and supports sustainable operational change.