Programme Operations Coordinator
Posted 1 day ago by MTC - Manufacturing Technology Centre
Negotiable
Undetermined
Undetermined
Coventry, England, United Kingdom
Summary: The Programme Operations Coordinator at MTC Training is responsible for managing the operational delivery of training programmes, overseeing a personal caseload of learners, and ensuring compliance with quality standards. The role requires strong organisational skills, attention to detail, and a commitment to supporting learner wellbeing. The coordinator will also communicate with employers and stakeholders regarding learner progress and promote equality and safeguarding policies. This position is integral to the success of engineering apprenticeships and upskilling courses offered by MTC Training.
Key Responsibilities:
- Coordinate and deliver all operational aspects of training programmes, including inductions and progress reviews
- Manage learner administration and data, ensuring compliance with ESFA and MTC processes
- Provide pastoral care, safeguarding, and behavioural management for learners
- Communicate regularly with employers and stakeholders on learner progress
- Support health and safety, enrichment activities, and logistics for learner inductions
- Promote equality, diversity, and safeguarding policies across the learner community
Key Skills:
- Highly organised with excellent attention to detail
- Strong communication skills and ability to work independently
- IT literate (Microsoft 365) and ideally experienced with e-portfolios (Smart Assessor)
- Passionate advocate for apprenticeships and training
- Ability to manage multiple priorities and work under pressure
- Essential: Functional Skills Level 2 / GCSEs in Maths and English (Grade C or above)
- Desirable: Experience working with learners in a management or leadership role
- Knowledge of Learner Management Systems (Pro Monitor, Pro Solution, Smart Assessor)
Salary (Rate): undetermined
City: Coventry
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
The Vacancy
Programme Operations Coordinator
Location: AMTC, Coventry
Contract: Full-Time ¦ Permanent
Department: MTC Training – Apprenticeship Training
Join MTC Training
MTC Training is a multi-award-winning Independent Training Provider delivering high-quality engineering apprenticeships and upskilling courses. Our vision is to future-proof UK manufacturing by embedding adaptable knowledge, skills, and behaviours into our training programmes.
About The Role
We’re looking for a Programme Operations Coordinator to manage the operational delivery of our training programmes. You’ll oversee a personal caseload of learners, support their wellbeing, and ensure compliance with internal and external quality standards (ESFA, Ofsted, Matrix). This is a varied role requiring strong organisational skills, attention to detail, and a passion for supporting learners.
What You’ll Do
- Coordinate and deliver all operational aspects of training programmes, including inductions and progress reviews
- Manage learner administration and data, ensuring compliance with ESFA and MTC processes
- Provide pastoral care, safeguarding, and behavioural management for learners
- Communicate regularly with employers and stakeholders on learner progress
- Support health and safety, enrichment activities, and logistics for learner inductions
- Promote equality, diversity, and safeguarding policies across the learner community
What We’re Looking For
- Highly organised with excellent attention to detail
- Strong communication skills and ability to work independently
- IT literate (Microsoft 365) and ideally experienced with e-portfolios (Smart Assessor)
- Passionate advocate for apprenticeships and training
- Ability to manage multiple priorities and work under pressure
Essential: Functional Skills Level 2 / GCSEs in Maths and English (Grade C or above)
Desirable: Experience working with learners in a management or leadership role
Knowledge of Learner Management Systems (Pro Monitor, Pro Solution, Smart Assessor)
About The MTC
The Manufacturing Technology Centre (MTC) is an internationally renowned and respected research and development organisation, bridging the gap between academia and manufacturing, and is home to some of the brightest minds in engineering from around the globe. The MTC's engineers, scientists and technicians work with some of the most advanced manufacturing equipment in the world in a supportive and collegiate environment for the development and demonstration of new technologies on an industrial scale, helping manufacturers of all sizes develop new and innovative processes and technologies.
Established to prove cutting edge manufacturing advances in an agile environment in partnership with industry, academia and other institutions, the MTC works with hundreds of industrial clients across a range of sectors including automotive, aerospace, rail, informatics, food and drink, infrastructure, construction and civil engineering, electronics, oil and gas and defence. The MTC helps businesses thrive by advancing their technological and engineering capabilities to improve their business efficiency, capability and competitiveness.
Supported by one of the largest public sector investments in UK Manufacturing, the MTC's engineering capabilities cover research and development, advanced manufacturing management, factory design and training for the skills of the future. The MTC has world-class facilities in Coventry, Liverpool and Oxford, and is part of the UK's High Value Manufacturing Catapult, supported by Innovate UK.
Reference Checks and Security Checks (where applicable)
Due to the nature of our business, all employment is subject to satisfactory references being obtained alongside a level of security clearance checks.