Programme Manager Service Readiness

Job Title – Programme Manager Service Readiness

Location - Macclesfield

12 months Contract Outside IR35

The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations, and End User Services and technologies. This group ensures seamless, secure, and efficient technology delivery with a focus on experience. It's a dynamic and challenging environment with opportunities to learn and grow, whether that's exploring new technologies or transforming roles and work processes. Join us to be part of a team backed to innovate and disrupt, impacting lives positively.

THIS IS WHAT YOU'LL DO

As the Programme Manager Service Readiness for the Axial Programme, you will play a pivotal role in coordinating and implementing a programme-wide approach to Service Design and Transition across Client's ambitious SAP S/4HANA implementation. This complex global deployment impacts numerous SAP & non-SAP systems as well as IT services, and you will ensure seamless integration with a focus on both the core S/4HANA components and any affected ancillary systems. You will establish and manage strategies to address varying process and service requirements, ensuring adherence and completion of tasks while visibly reporting progress and risks to both the Axial Programme and the SD&T Team. Supported by the SD&T team, you will act as a consultant, bringing your expertise to bear while driving forward our programme objectives.

ACCOUNTABILITIES:

• Develop and implement a comprehensive programme-wide Service Design & Transition (SD&T) strategy covering all aspects of the SAP S/4HANA deployments and affected non-SAP systems and IT services.
• Experience in ECC / S/4 and non-SAP systems.
• Lead compliance tracking, ensuring all elements adhere to the established SD&T processes, and report progress, issues, and risks to stakeholders effectively.
• Collaborate with the SD&T Team to ensure adherence to guidelines that govern Client's operations, ensuring compliance with regulations such as SoX, Privacy, and GxP.
• Collaborate with the Regional Site IT group and the Global Service Desk group to ensure adherence to service offerings and service readiness, proposing where additional funding or resources are required to go-live seamlessly.
• Deliver regular performance management reports and updates to the Axial Programme and SD&T Team, providing transparency on activities and progress.
• Support the creation of process documentation and training materials for SD&T processes and drive engagement across the programme lifecycle.

REQUIREMENTS

This role requires a proactive individual experienced in Service Design and Transition, combined with solid project management expertise. A track record of successful change management in large-scale environments is essential. Strong communication skills and relationship-building capabilities are vital for collaborating across global functions. Familiarity with Client's processes and culture is advantageous.

Essential Skills

• Proven experience in IT Service Management, Service Design, and Transition processes.
• Experience of developing and implementing programme-wide Service Design & Transition (SD&T) strategy covering all aspects of SAP S/4HANA deployments and affected non-SAP systems and IT services.
• Experience in ECC / S/4 and non-SAP systems deployments in large global organisations
• Solid understanding of project / programme management principles and experience within a large-scale programme environment.
• Ensuring compliance with regulations such as SoX, Privacy, and GxP.
• Strong stakeholder management skills, including communication and relationship-building capabilities at a senior level.
• Experience applying policies, procedures, and risk management within regulatory frameworks.
• Capable of prioritizing tasks effectively under pressure and making informed decisions.

Desirable

Experience in Pharma