Programme Manager (Observability, AI-Ops, ITSM) - CONTRACT

Programme Manager (Observability, AI-Ops, ITSM) - CONTRACT

Posted 2 days ago by Etonwood on JobServe

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Negotiable
Inside
Hybrid
Cambridge/Remote, UK
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Agile Methodology Artificial Intelligence Change Management Datadog DevOps Digital Transformation Dynatrace Grafana IT Service Management Management Operational Efficiency Prometheus (Software) Risk Management Site Reliability Engineering Splunk Stakeholder Engagement Stakeholder Management Workflows

Summary: The Programme Manager will oversee the implementation of a strategic AI Ops and Observability Platform for a global IT consultancy, focusing on enhancing operational efficiency and minimizing system downtime. This role is crucial for driving transformation across engineering teams by defining adoption strategies and integrating new tools into existing workflows. The ideal candidate will have a strong background in managing large-scale change initiatives within enterprise environments. The position requires exceptional communication skills to engage stakeholders at all levels effectively.

Key Responsibilities:

  • Lead the rollout of a new AI Ops and Observability Platform across engineering teams.
  • Define platform adoption strategies, including tooling, rollout plans, and integration patterns.
  • Drive improvements in operations and reduce system downtime.
  • Engage with both technical and non-technical teams to facilitate understanding and adoption.
  • Manage programme planning, governance, and risk management.

Key Skills:

  • Proven experience in leading large-scale, cross-functional business change or digital transformation programmes.
  • Strong background in programme planning, governance, and risk management.
  • Exceptional communication and stakeholder engagement skills.
  • Experience with enterprise IT environments, particularly in infrastructure, operations, or DevOps.
  • Ability to work in a fast-paced, dynamic environment with competing priorities.
  • Prior experience with observability tools (e.g., Dynatrace, Datadog, Prometheus, Grafana, Splunk).
  • Familiarity with Agile, SAFe, or hybrid programme delivery methodologies.
  • Background in IT service management (ITSM) or site reliability engineering (SRE) principles.
  • Change management certification (e.g., Prosci, APMG Change Management) is a plus.

Salary (Rate): undetermined

City: Cambridge

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

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