The Opportunity
You'll take overall responsibility for programme delivery, working closely with senior stakeholders, business teams and external suppliers to ensure the successful implementation of a new Insurance Claims Management solution.
The programme will involve business process transformation, system configuration, integrations, data migration, testing, deployment and operational readiness.
Key Responsibilities:
- Lead the end-to-end delivery of a major Insurance Claims Transformation programme.
- Manage multiple workstreams covering functional design, integrations, data migration, testing and business change.
- Oversee programme governance, budgets, resources, risks and dependencies.
- Manage third-party suppliers, deliverables and implementation milestones.
- Work closely with senior stakeholders and Steering Groups to ensure successful delivery.
- Oversee testing, cutover, go-live, hypercare and transition into business operations.
- Ensure programme delivery aligns with agreed business objectives and benefits.
What We're Looking For:
- Proven experience as a Programme Manager delivering Insurance Claims Transformation programmes or enterprise claims SaaS implementations.
- Strong understanding of insurance claims processes and the full claims lifecycle.
- Experience managing complex technology implementations involving multiple suppliers and workstreams.
- Strong programme governance, financial management and stakeholder engagement skills.
- Experience with system integrations, data migration, testing and operational change.
- MSP, PRINCE2, APM or PMP certification.