Programme Manager - Control Operations

Role purpose / summary

Own delivery and governance for cross-control initiatives and coordinate BAU across Control Operations.

Ensure "no surprises" execution, timely escalation, and leadership-ready reporting.

Core responsibilities

• Front door for cross-control initiatives: intake/triage, define scope and plan, coordinate deliverables and dependencies, maintain RAID/trackers, run governance cadence, escalate blockers early with facts/options, provide timely status reporting.
• BAU coordination across the team: resource/capacity planning and cover, budget tracking/forecasting support, coordination and submission of packs/materials/metrics, improve ways of working (templates, reporting, governance hygiene).
• Stakeholder management: align partners across controls/risk/audit/ops/tech, land decisions, resolve day-to-day friction, provide concise comms.
• LT support & cover: act as an extension of LT (OIC when required), produce decision-ready updates with clear narrative and recommendations.
• Build bench strength: delegate, coach GCB5/6, create cross-cover and repeatable processes.
• GCB4 capabilities (bar)
• End-to-end ownership delivers outcomes from plan to closure; exceeds by leading across boundaries as default owner.
• "No surprises" risk leadership: early escalation + accurate metrics; exceeds by anticipating risk and improving control hygiene.
• Decision-driving influence: aligns stakeholders and lands decisions; exceeds by unblocking contentious topics across pods.
• Strategic prioritisation: makes sensible trade-offs; exceeds by shaping priorities and simplifying complexity for LT.
• LT support & cover: reliable OIC and LT-ready packs; exceeds by reducing LT involvement via crisp options/recommendations.
• Builds capability: coaches and creates cover; exceeds by developing successors and scalable ways of working.

Experience/skills (minimum)

• Proven programme/project management in a regulated/controls/operations environment.
• Strong governance discipline (RAID, reporting cadence, action tracking to closure).
• Confident stakeholder management and concise written/verbal communication for senior audiences.
• Solid planning and budget/resource tracking capability (as applicable).