Programme Director (KYC & CLM)
Posted 7 days ago by Adecco
Negotiable
Undetermined
Hybrid
City of London, London
Summary: The Programme Director (KYC & CLM) role involves leading a significant Client Lifecycle Management and Know Your Customer programme for a banking client, focusing on the implementation of the Fenergo platform. The position requires a dynamic leader with extensive experience in programme delivery within regulated banking environments. The role is hybrid, necessitating 2-3 days on-site per week in London. The successful candidate will collaborate with various stakeholders to ensure strategic alignment and regulatory compliance.
Key Responsibilities:
- Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme.
- Define programme scope, deliverables, timelines, and governance structures.
- Oversee programme budget, forecasting, resource planning, and vendor relationships.
- Partner closely with senior stakeholders across various departments to ensure strategic alignment.
- Drive delivery of target-state CLM capabilities, including onboarding and workflow optimisation.
- Lead the business and technical deployment of the Fenergo platform.
- Inspire a cross-functional team of programme managers, business analysts, and change specialists.
Key Skills:
- Educated to degree level or equivalent experience.
- Experience leading large, complex transformation programmes in banking.
- Deep expertise in Client Lifecycle Management and KYC.
- Hands-on experience with the Fenergo CLM platform.
- Strong knowledge of AML, KYC, CDD/EDD regulations.
- Experience with additional CLM and workflow tools (e.g., Pega, Appian).
- Understanding of enterprise client data models and automation solutions.
- Exceptional stakeholder management and influencing skills.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
My Banking client is seeking to recruit a Programme Director on an initial 12 month contract based in London. It is hybrid and will require 2-3x days onsite per week.
Role Summary
We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme / change delivery to support and drive strategic initiatives. The candidate will have deep expertise across CLM and KYC, particularly implementation and rollout of the Fenergo platform and a good record in delivering complex change programmes in regulated banking environments.
Position Description
- Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme, with specific accountability for successful implementation, customisation, and adoption of the Fenergo platform.
- Define programme scope, deliverables, timelines and governance structures
- Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership
- Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic alignment and regulatory compliance.
- Drive delivery of target-state CLM capabilities, including onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and end to end workflow optimisation.
- Lead the business and technical deployment of Fenergo, ensuring platform configuration aligns with regulatory, product, and operational requirements across client segments.
- Lead and inspire a cross-functional team of programme managers, business analysts, solution architects, technical leads, and change specialists. Promote a culture of collaboration, accountability, and continuous improvement.
Qualifications and Experience
- Educated to degree level or equivalent experience.
- Leading large, complex transformation programmes within global or corporate banking.
- Deep expertise in Client Lifecycle Management and KYC, with proven delivery of regulatory and operational change programmes.
- Hands on experience implementing or significantly enhancing the Fenergo CLM platform, including configuration, integration, and rollout
- Strong knowledge of AML, KYC, CDD/EDD regulations and global regulatory expectations.
- Experience with additional CLM, workflow, and screening tools (e.g., Pega, Appian, FircoSoft, Actimize). [Preferred]
- Understanding of enterprise client data models, digital workflow, case management, automation (RPA/AI), and document management solutions [Preferred]
- Demonstrated ability to lead multi year programmes with sizeable budgets, complex business processes, and cross functional teams.
- Exceptional stakeholder management and influencing skills, including experience working with senior executives and regulators.