Job Description:

The post holder will work as part of multidisciplinary teams brought together from across the organisation to support programme activity.

Your main function will be to work with guidance production programme teams and the improving timeliness project teams to establish key aspects of the 'as is' state of the Guidance production ecosystem.

Responsibilities

As the Programme Business Analyst, you will:

• Act as a facilitator of change and an interface between the directorate operational business teams and the Programme.
• Work closely with operational business teams to identify opportunities for standardisation, alignment, and removal of waste, to improve our existing business processes in response to changing business needs.
• Work across the guidance producing programmes to undertake process mapping to gather and document accurate and comprehensive process models.
• Using improvement methodology and working with the team, translate these process maps into improved process options and proposals, based on clear future business requirements.
• Support the design of programme performance metrics, including operational definitions and data collection plans.
• Support the monitoring and reporting of measurement data for the improving timeliness projects.
• Support discussions with internal and external stakeholders regarding continuous quality improvement methodology and approaches.
• Support a culture of continuous improvement across the organisation and help colleagues who have recently been trained how to use improvement methods and tools to put their learning into practice.
• Support the initiation of ad hoc improvement analysis/measurement activity as required and provide analytical thinking to provide key insights into business processes and data.
• Liaise closely with operational business and digital, information and technology teams, to ensure plans and specifications are aligned.
• Work with and support operational business teams to provide technical input into the development of improved processes.
• Provide support to Programme team members to achieve the team's objectives.
• Support the Programme Lead to ensure that improvement options, activity and proposals are communicated effectively across the organisation. This will include preparing and delivering presentations
• Ensure Time and Motion data/measures are captured and communicated across the Programme team and wider organisation
• Produce and maintain management reporting documentation for programme work for the Programme Lead as required
• Undertake benefits analysis and provide input to produce business cases.
• Attend and contribute actively to weekly team meetings.
• Undertake external benchmarking for best practice approaches.
• Maintain project management documentation as required.
• Prepare business process analysis documents and strategies.
• Support all areas of the business to maintain programme documentation, relevant management information and databases.
• Undertake continuing personal and professional development to meet the changing demands of the job.
• Participate in appropriate training and development activities and encourage and support the development and training of other staff.
• Participate actively in and facilitate a programme of continuous learning ensuring that feedback and learning is translated into the development of the service.
• Consult with the operational business teams and wider organisation for the development of user acceptance testing.
• Perform any other duties within the range of skills and abilities of the post holder, as required.

Essential criteria

Qualifications

• Educated to degree level relevant to the role or equivalent level of knowledge acquired through experience and further training/development.
• Qualification in relevant process mapping and improvement frameworks (eg Lean or Lean Six Sigma)
• Evidence of additional on-going training and development in-line with the specific requirements of this role

Knowledge and skills

• Experience of quality improvement methodology underpinned by theoretical knowledge and relevant practical experience
• Knowledge of tools and processes surrounding process optimisation and operational efficiency (eg the Model for Improvement, Lean and/or Lean Six Sigma)
• Ability to develop, produce and present a wide range of complex information, reports and analysis on a regular and ad hoc basis.
• An understanding of equal opportunities and the meaning of valuing diversity

Experience

• Experience in a business analyst role for business/service process redesign.

Skills

• Excellent verbal and written communication skills. A good communicator including preparation and delivery of workshop design/facilitation.
• Strong inter-personal, analytical, and problem-solving abilities
• Ability to use standard Microsoft packages (including Word, Excel, PowerPoint, Access, Outlook, Visio) and websites.

Desirable criteria

• Prince 2 and/or ITIL practitioner.

Knowledge and skills

• Business planning and change management knowledge and skills.

Experience

• Background and knowledge of multiple business functions such as Project Management, Marketing, Support Services and Business Process Management

Please apply should you fit the above criteria