Programme Business Analyst
Posted 2 days ago by Venesky-Brown on JobServe
£146 Per day
Inside
Onsite
Manchester, UK
Venesky-Brown's client, a public sector organisation in Manchester, is currently looking to recruit a Programme Business Analyst until the 31st of March 2025 on a rate of 145.80/day (Inside IR35). This role will be predominantly remote based - occasionally may be asked to attend the Manchester office.
Responsibilities:
- Act as a facilitator of change and an interface between the directorate operational business teams and the Improving Timeliness Programme.
- Work closely with operational business teams to identify opportunities for standardisation, alignment, and removal of waste, to improve our existing business processes in response to changing business needs.
- Work across the guidance producing programmes to undertake process mapping to gather and document accurate and comprehensive process models.
- Using improvement methodology and working with the Continuous Quality Improvement (CQI) team, translate these process maps into improved process options and proposals, based on clear future business requirements.
- Conduct a time and Motion study in each process and procedure which to help baseline the associated time and cost of guidance production at a granular level - and measure and report where this can be improved.
- Support the design of programme performance metrics, including operational definitions and data collection plans.
- Support the monitoring and reporting of measurement data for the improving timeliness projects.
- Support discussions with internal and external stakeholders regarding continuous quality improvement methodology and approaches.
- Support a culture of continuous improvement across the organisation and help colleagues who have recently been trained how to use improvement methods and tools to put their learning into practice.
- Support the initiation of ad hoc improvement analysis/measurement activity as required and provide analytical thinking to provide key insights into business processes and data.
- Liaise closely with operational business and digital, information and technology teams, to ensure plans and specifications are aligned.
- Support the Programme Lead and Business Service Owners (BSOs) to ensure any change is Embedded and is sustainable.
- Work with and support operational business teams to provide technical input into the development of improved processes.
- Support the identification of opportunities for strengthening the portfolio of improvement projects.
- Provide support to Programme team members to achieve the team's objectives.
- Maintain regular communication with the Programme Director for HTA Process and Operations and Programme Lead, identifying and escalating risks and issues as appropriate.
- Support the Programme Lead to ensure that improvement options, activity and proposals are communicated effectively across the organisation. This will include preparing and delivering presentations
- Ensure Time and Motion data/measures are captured and communicated across the Programme team and wider organisation
- Produce and maintain management reporting documentation for programme work for the Programme Lead as required
- Support the development and production of measurement for improvement documentation - including Pareto charts, SPC charts, options appraisals, design proposals and ad hoc papers as required.
- Undertake benefits analysis and provide input to produce business cases.
- Attend and contribute actively to weekly team meetings.
- Support the planning, facilitation and delivery of workshops in conjunction with the operational business teams, the digital, information and technology team, and CQI team.
- Undertake external benchmarking for best practice approaches.
- Maintain project management documentation as required.
- Prepare business process analysis documents and strategies.
- Support all areas of the business to maintain programme documentation, relevant management information and databases.
- Undertake continuing personal and professional development to meet the changing demands of the job.
- Participate in appropriate training and development activities and encourage and support the development and training of other staff.
- Participate actively in and facilitate a programme of continuous learning ensuring that feedback and learning is translated into the development of the service.
- Consult with the operational business teams and wider organisation for the development of user acceptance testing.
- Perform any other duties within the range of skills and abilities of the post holder, as required.
Essential Skills:
- Educated to degree level relevant to the role or equivalent level of knowledge acquired through experience and further training/development.
- Qualification in relevant process mapping and improvement frameworks (eg Lean or Lean Six Sigma)
- Evidence of additional on-going training and development in-line with the specific requirements of this role
- Experience of quality improvement methodology underpinned by theoretical knowledge and relevant practical experience
- Knowledge of tools and processes surrounding process optimisation and operational efficiency (eg the Model for Improvement, Lean and/or Lean Six Sigma)
- Ability to develop, produce and present a wide range of complex information, reports and analysis on a regular and ad hoc basis.
- An understanding of equal opportunities and the meaning of valuing diversity
- Experience in a business analyst role for business/service process redesign.
- Excellent verbal and written communication skills. A good communicator including preparation and delivery of workshop design/facilitation.
- Strong inter-personal, analytical, and problem-solving abilities
- Ability to use standard Microsoft packages (including Word, Excel, PowerPoint, Access, Outlook, Visio) and websites.
Desirable Skills:
- Prince 2 and/or ITIL practitioner.
- Business planning and change management knowledge and skills.
- Background and knowledge of multiple business functions such as Project Management, Marketing, Support Services and Business Process Management
- Experience of working successfully with technical, clinical, and managerial leads in transformation programmes
- Excellent judgement and project consulting aptitude skills
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
- Act as a facilitator of change and an interface between the directorate operational business teams and the Improving Timeliness Programme.
- Work closely with operational business teams to identify opportunities for standardisation, alignment, and removal of waste, to improve our existing business processes in response to changing business needs.
- Work across the guidance producing programmes to undertake process mapping to gather and document accurate and comprehensive process models.
- Using improvement methodology and working with the Continuous Quality Improvement (CQI) team, translate these process maps into improved process options and proposals, based on clear future business requirements.
- Conduct a time and Motion study in each process and procedure which to help baseline the associated time and cost of guidance production at a granular level - and measure and report where this can be improved.
- Support the design of programme performance metrics, including operational definitions and data collection plans.
- Support the monitoring and reporting of measurement data for the improving timeliness projects.
- Support discussions with internal and external stakeholders regarding continuous quality improvement methodology and approaches.
- Support a culture of continuous improvement across the organisation and help colleagues who have recently been trained how to use improvement methods and tools to put their learning into practice.
- Support the initiation of ad hoc improvement analysis/measurement activity as required and provide analytical thinking to provide key insights into business processes and data.
- Liaise closely with operational business and digital, information and technology teams, to ensure plans and specifications are aligned.
- Support the Programme Lead and Business Service Owners (BSOs) to ensure any change is Embedded and is sustainable.
- Work with and support operational business teams to provide technical input into the development of improved processes.
- Support the identification of opportunities for strengthening the portfolio of improvement projects.
- Provide support to Programme team members to achieve the team's objectives.
- Maintain regular communication with the Programme Director for HTA Process and Operations and Programme Lead, identifying and escalating risks and issues as appropriate.
- Support the Programme Lead to ensure that improvement options, activity and proposals are communicated effectively across the organisation. This will include preparing and delivering presentations
- Ensure Time and Motion data/measures are captured and communicated across the Programme team and wider organisation
- Produce and maintain management reporting documentation for programme work for the Programme Lead as required
- Support the development and production of measurement for improvement documentation - including Pareto charts, SPC charts, options appraisals, design proposals and ad hoc papers as required.
- Undertake benefits analysis and provide input to produce business cases.
- Attend and contribute actively to weekly team meetings.
- Support the planning, facilitation and delivery of workshops in conjunction with the operational business teams, the digital, information and technology team, and CQI team.
- Undertake external benchmarking for best practice approaches.
- Maintain project management documentation as required.
- Prepare business process analysis documents and strategies.
- Support all areas of the business to maintain programme documentation, relevant management information and databases.
- Undertake continuing personal and professional development to meet the changing demands of the job.
- Participate in appropriate training and development activities and encourage and support the development and training of other staff.
- Participate actively in and facilitate a programme of continuous learning ensuring that feedback and learning is translated into the development of the service.
- Consult with the operational business teams and wider organisation for the development of user acceptance testing.
- Perform any other duties within the range of skills and abilities of the post holder, as required.
Essential Skills:
- Educated to degree level relevant to the role or equivalent level of knowledge acquired through experience and further training/development.
- Qualification in relevant process mapping and improvement frameworks (eg Lean or Lean Six Sigma)
- Evidence of additional on-going training and development in-line with the specific requirements of this role
- Experience of quality improvement methodology underpinned by theoretical knowledge and relevant practical experience
- Knowledge of tools and processes surrounding process optimisation and operational efficiency (eg the Model for Improvement, Lean and/or Lean Six Sigma)
- Ability to develop, produce and present a wide range of complex information, reports and analysis on a regular and ad hoc basis.
- An understanding of equal opportunities and the meaning of valuing diversity
- Experience in a business analyst role for business/service process redesign.
- Excellent verbal and written communication skills. A good communicator including preparation and delivery of workshop design/facilitation.
- Strong inter-personal, analytical, and problem-solving abilities
- Ability to use standard Microsoft packages (including Word, Excel, PowerPoint, Access, Outlook, Visio) and websites.
Desirable Skills:
- Prince 2 and/or ITIL practitioner.
- Business planning and change management knowledge and skills.
- Background and knowledge of multiple business functions such as Project Management, Marketing, Support Services and Business Process Management
- Experience of working successfully with technical, clinical, and managerial leads in transformation programmes
- Excellent judgement and project consulting aptitude skills
If you would like to hear more about this opportunity please get in touch.