Short Description
The position will be primarily remote, with one in-person day in Columbus every two weeks. The interviews will also be conducted in person.
Complete Description
The Program Manager (PM) oversees, leads, and administers the setting up and implemetation of DCY s Salesforce Program. The PM is the individual ultimately responsible to the agency. The PM s primary responsibility is to drive the entire efforts for setting up the Salesforce Org, oversee the implement of DCY s Salesforce projects, application rewrites, governance, and operations. The PM must ensure that any risks to projects are addressed to assist with timely completion and that the final product meets the business, technical, and established quality requirements.
The PM will provide the following:
- Strategic Planning & Leadership
- Program Oversight
- Stakeholder Management
- Process Improvement
- Technical Oversight (Non-Coding Role)
- Change Management & Training
- Reporting & Analytics
Strategic Planning & Leadership
Define and drive the overall Salesforce program vision, strategy, and roadmap.
Align Salesforce initiatives with business goals and stakeholder priorities.
Lead cross-functional teams in program planning and execution.
Program Oversight
Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.
Oversee timelines, budgets, deliverables, and resource allocation.
Ensure governance, risk management, and compliance across Salesforce implementations.
Stakeholder Management
Act as a liaison between business stakeholders and technical teams.
Facilitate requirements gathering, prioritization, and expectation setting.
Communicate status updates, milestones, and issues to senior leadership.
Process Improvement
Analyze and improve business processes through Salesforce automation and tools.
Champion best practices in CRM adoption, data quality, and user engagement.
Drive continuous improvement using feedback, metrics, and analytics.
Technical Oversight (Non-Coding Role)
Collaborate with Salesforce developers, administrators, and architects on technical solutions.
Ensure scalability, performance, and maintainability of the Salesforce platform.
Oversee integrations with other enterprise systems (ERP, marketing automation, etc.).
Change Management & Training
Lead change management efforts to support adoption of Salesforce features.
Plan and coordinate training programs for users and stakeholders.
Support user onboarding and provide enablement resources.
Reporting & Analytics
Track key performance indicators (KPIs) and success metrics for Salesforce initiatives.
Deliver dashboards and reports that provide business insight and value.
Experience
- Solid experience in leading the implementation of workflow automation solution including gathering and creating efficient business workflow process.
- Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.
- In-depth knowledge of project planning techniques and automated project planning tools.
- Experience in managing several different priorities and responsibilities.
- Excellent documentation skills.
- Experience creating detailed project documents including project charter, implementation plan, test plan, deployment plan, and reports and giving presentations based on the appropriate audience.
- Excellent planning, organizational, and time management skills.
- Must have strong verbal, written, and interpersonal communication skills.
Mandatory
- 4-year college degree or equivalent technical study
- 7+ years of project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently with successful project delivery results.
- 5+ years of business process analysis
- 3+ years of workflow automation
- 3+ years of Salesforce experience
- Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook.
Preferred
- Large-scale Salesforce implementation experience is preferred.
- Project Management PMP credentials is preferred.
- Experience leading digital workflow automation projects preferred.
Skill
- 4-year college degree or equivalent technical study Required
- project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently Required 7 Years
- business process analysis Required 5 Years
- workflow automation Required 3 Years
- Salesforce experience Required 3 Years
- Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook. Required
- Large-scale Salesforce implementation experience is preferred. Highly desired
- Project Management PMP credentials is preferred. Highly desired
- Experience leading digital workflow automation projects preferred. Highly desired