Program Manager - Project Manager - SaaS - B2B Sales - GTM - Change Management - Customer Retention

Summary: The Program Manager role focuses on managing strategic projects and programs within a SaaS environment, emphasizing B2B sales and customer retention. The individual will be responsible for defining KPIs, developing program frameworks, and driving change management initiatives. This position requires collaboration across teams to ensure successful project delivery and operational excellence. The role is hybrid, requiring three days in the office each week.

Key Responsibilities:

• Prioritise within a project/program/process across multiple organizations or in a large function/segment to accelerate delivery of the most impactful work.
• Define and track KPIs to measure the success of strategic initiatives.
• Partner across teams to define program outcomes, create program framework, build an end to end delivery plan and establish governance model.
• Develop and drive the operating rhythm at the project/program/process level to set strategy, monitor performance, inspire teams and instill accountability.
• Identify the need and contribute to new frameworks, best practices, tools, and templates or leverage existing ones.
• Partner across teams to identify impacts of all key changes, develops a clear change management plan and drives end-to-end execution on the plan.
• Able to rapidly navigate new program areas, diving deep into a subject area and resurfacing to develop an end-to-end blueprint for the program.

Key Skills:

• 5+ years of experience in a program and change management role with experience managing complex programs in SaaS, Sales, Marketing, and Go-To-Market.
• Demonstrated, hands-on experience driving projects related to high-touch account management or B2B sales/service motions and customer retention strategies.
• Demonstrated ability to influence at VP level and above within a matrixed environment.
• Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs.
• Ability to use data and insights to support and drive decision-making.
• Proven experience in implementing operational and organisational change.
• Proficiency in using project management tools and software such as smartsheets.
• Certification in project and program management, such as APM PMQ, and PMI PMP.

Salary (Rate): £460 per day

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Program Manager - Project Manager - SaaS - B2B Sales - GTM - Change Management - Customer Retention

• Location - London
• Hybrid Working - 3 days per week
• £460 Per Day Inside IR35

The role is an individual contributor that conducts activities such as managing strategic projects and programs, measuring and reporting outcomes, benefit realisation, and enabling scale through the design of globally aligned processes and frameworks.

Key Responsibilities

• Prioritise within a project/program/process across multiple organizations or in a large function/segment to accelerate delivery of the most impactful work.
• Define and track KPIs to measure the success of strategic initiatives.
• Partner across teams to define program outcomes, create program framework, build an end to end delivery plan and establish governance model.
• Develop and drive the operating rhythm at the project/program/process level to set strategy, monitor performance, inspire teams and instill accountability.
• Identify the need and contribute to new frameworks, best practices, tools, and templates or leverage existing ones.
• Partner across teams to identify impacts of all key changes, develops a clear change management plan and drives end-to-end execution on the plan.
• Able to rapidly navigate new program areas, diving deep into a subject area and resurfacing to develop an end-to-end blueprint for the program.

Skills

• 5+ years of experience in a program and change management role with experience managing complex programs in SaaS, Sales, Marketing, and Go-To-Market.
• Demonstrated, hands-on experience driving projects related to high-touch account management or B2B sales/service motions and customer retention strategies.
• Demonstrated ability to influence at VP level and above within a matrixed environment.
• Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs
• Ability to use data and insights to support and drive decision-making.
• Proven experience in implementing operational and organisational change.
• Proficiency in using project management tools and software such as smartsheets.
• Certification in project and program management, such as APM PMQ, and PMI PMP.