Program Manager

Summary: The Program Manager will lead the deployment of the Dynatrace platform as part of a significant IT transformation initiative aimed at enhancing system visibility and improving incident resolution. This role involves overseeing the entire rollout lifecycle, ensuring stakeholder alignment, and driving enterprise change management. The successful candidate will be responsible for embedding Dynatrace across infrastructure and engineering teams to foster a culture of operational excellence. The position requires a strong background in program management and experience with Dynatrace in complex environments.

Key Responsibilities:

• Lead the full Dynatrace rollout lifecycle across the enterprise – from initial planning and integration through to adoption and business value realization.
• Define and manage the programme roadmap specific to Dynatrace implementation, aligning timelines, resources, and stakeholders.
• Coordinate with infrastructure, application, and DevOps teams to ensure Dynatrace deployment is technically sound and aligned with operational needs.
• Drive enterprise change management, supporting teams through process shifts, cultural changes, and platform onboarding.
• Establish clear governance, progress tracking, and reporting processes to maintain visibility and ensure value delivery.
• Serve as the primary point of contact for Dynatrace and associated vendors, managing expectations, service levels, and technical deliverables.
• Facilitate communication with executive stakeholders, ensuring strategic alignment and transparency throughout the programme.
• Develop KPIs and reporting structures to track platform usage, incident reduction, and operational improvements.

Key Skills:

• Proven experience deploying Dynatrace in complex enterprise environments.
• Strong program management skills, including planning, budgeting, risk mitigation, and stakeholder communication.
• Expertise in managing large-scale change programmes, especially those involving IT tooling or observability transformation.
• Background in IT infrastructure, enterprise operations, or DevOps.
• Exceptional interpersonal skills with the ability to influence both technical and business stakeholders.
• Comfortable working in fast-paced, cross-functional, and evolving environments.
• Familiarity with Agile, SAFe, or hybrid delivery frameworks.
• Knowledge of SRE practices and/or ITSM frameworks.
• Change Management certification (e.g., Prosci, APMG) is a plus.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT