Program Manager

Program Manager

Posted 2 weeks ago by Experis UK

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Negotiable
Undetermined
Onsite
Edinburgh, Scotland, United Kingdom
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Agile Methodology Constituent Relationship Management Cross-Functional Collaboration Customer Relationship Management (CRM) Software Microsoft 365 Microsoft Dynamics Microsoft Dynamics 365 Microsoft Dynamics CRM Project Governance Risk Mitigation Risk Register Stakeholder Engagement Stakeholder Management Strategic Alignment

Summary: The Programme Manager will oversee the transition from Discovery to Design Phase of a Microsoft Dynamics CRM implementation, focusing on cross-functional collaboration and risk mitigation. This role requires hands-on leadership and daily ownership of project delivery, ensuring alignment with strategic goals. The Programme Manager will engage with various stakeholders and manage a team while maintaining high-quality outputs throughout the project lifecycle.

Key Responsibilities:

  • Lead the programme from the client side, providing daily, hands-on ownership of delivery.
  • Chair and coordinate SteerCo sessions, ensuring readiness, high-quality content, and strategic alignment.
  • Scrutinise and challenge the SI’s delivery plan.
  • Maintain a detailed programme action log, risk register, and delivery plan.
  • Ensure project cadence and discipline—monitoring weekly outcomes, deadlines, and dependencies.
  • Work closely with internal stakeholders and up to 20 internal team members, plus 5–6 SI contributors.
  • Represent Business Stream professionally in front of C-level stakeholders, ensuring credibility is maintained.
  • Oversee quality and consistency in all programme outputs (e.g., SteerCo packs).
  • Collaborate with cross-functional teams across Customer Service, Sales, and Marketing as CRM phases roll out.
  • Potentially act as a mentor to other project contributors or SMEs joining in future phases.

Key Skills:

  • Proven experience leading Microsoft Dynamics CRM programmes end-to-end in complex environments.
  • Experience working with and managing external SIs and multi-vendor delivery models.
  • Strong stakeholder engagement across technical and business functions.
  • Deep knowledge of project governance, change control, risk mitigation, and delivery assurance.
  • Ability to pre-empt delivery issues, identify and escalate risks early.
  • Comfortable working under pressure with senior leadership visibility.
  • Experience working within regulated or highly scrutinised environments.
  • Competent in Agile and Waterfall project delivery and able to operate in hybrid environments.

Salary (Rate): undetermined

City: Edinburgh

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Programme Manager | Microsoft Dynamics 365 | Cross-Functional | Collaboration | Risk Mitigation

CONTRACT DETAILS:

  • Role: Programme Manager
  • Day Rate: Competitive
  • Location: On Site (Edinburgh)
  • Duration: 12+ months (likely to extend)

We are looking for a Programme Manager to lead the transition from Discovery to Design Phase of a Microsoft Dynamics CRM implementation, ensuring cross-functional collaboration, proactive risk mitigation, and disciplined project execution.

RESPONSIBILITIES

  • Lead the programme from the client side, providing daily, hands-on ownership of delivery.
  • Chair and coordinate SteerCo sessions, ensuring readiness, high-quality content, and strategic alignment.
  • Scrutinise and challenge the SI’s delivery plan
  • Maintain a detailed programme action log, risk register, and delivery plan.
  • Ensure project cadence and discipline—monitoring weekly outcomes, deadlines, and dependencies.
  • Work closely with internal stakeholders and up to 20 internal team members, plus 5–6 SI contributors.
  • Represent Business Stream professionally in front of C-level stakeholders, ensuring credibility is maintained.
  • Oversee quality and consistency in all programme outputs (e.g., SteerCo packs).
  • Collaborate with cross-functional teams across Customer Service, Sales, and Marketing as CRM phases roll out.
  • Potentially act as a mentor to other project contributors or SMEs joining in future phases.

ESSENTIAL SKILLS & EXPERIENCE

  • Proven experience leading Microsoft Dynamics CRM programmes end-to-end in complex environments
  • Experience working with and managing external SIs and multi-vendor delivery models
  • Strong stakeholder engagement across technical and business functions
  • Deep knowledge of project governance, change control, risk mitigation, and delivery assurance
  • Ability to pre-empt delivery issues, identify and escalate risks early
  • Comfortable working under pressure with senior leadership visibility
  • Experience working within regulated or highly scrutinised environments
  • Competent in Agile and Waterfall project delivery and able to operate in hybrid environments

If this seems like the role for you, and you're interested, then please apply with your most up-to-date CV for immediate review Programme Manager | Microsoft Dynamics 365 | Cross-Functional | Collaboration | Risk Mitigation

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