Program manager (Functional side not technical)

Summary: The role of Program Manager focuses on managing cross-functional dependencies in a global enterprise migration project, requiring in-office presence five days a week. The candidate will be responsible for establishing processes for tracking interdependencies, risk management, and governance standards. This position demands strong communication skills and the ability to mentor project managers while ensuring effective project delivery. The role is suited for a seasoned professional with extensive experience in program management and dependency mapping.

Key Responsibilities:

• Cross Domain Dependency Mapping and Management: Establish and implement processes for tracking, monitoring, and resolving interdependencies between projects to prevent delays and ensure smooth execution.
• Identify upstream and downstream dependencies across domains (e.g., Finance, Merchandising, Store Ops, Supply Chain, Infrastructure, Infosec).
• Use tools like Gantt charts, dependency matrices, and milestone maps to visualize interdependencies and report.
• Differentiate between preconditions (must be met before starting) and dependencies (impact completion).
• Proactively identify risks from interdependencies.
• Governance & Standards: Develop and maintain project management frameworks, standards, and tools, ensuring consistent application across the portfolio.
• Portfolio Planning & Road mapping: Partner with domain managers to maintain accurate roadmaps, track project timelines, and manage dependencies for all CBTA projects.
• Risk & Issue Management: Facilitate the identification, escalation, and management of project risks, issues, and dependencies, providing assurance to project managers and leadership. Requires strong follow up skills and ability to understand and identify risks from interdependencies proactively.
• Use critical path analysis and risk heatmaps or dashboards to prioritize mitigation efforts.
• Escalate strategically when cross-domain blockers threaten delivery.
• Reporting & Communication: Oversee the status reporting process, develop executive-ready presentations, and communicate project progress, risks, and key insights to stakeholders and leadership.
• Facilitate joint workshops to surface hidden dependencies and resolve conflicts.
• Build trust and drive accountability through transparent communication and shared goals.
• Process Improvement: Lead and contribute to process improvement activities to enhance the effectiveness and efficiency of PMO processes and project delivery while taking into consideration China’s toolsets and ways of working.
• Mentoring & Support: Provide guidance, coaching, and support to project managers to improve their skills and ensure effective application of PMO processes and best practices.

Key Skills:

• Proven experience in dependency management within a project or portfolio environment. Preferably an international complex scope that managed cross functional interdependencies. If the project team is struggling developing dependencies having a self-starter mindset in all aspects to get the team going in the right direction is needed.
• Strong understanding of project management methodologies, frameworks, and tools.
• Effective communication and stakeholder engagement abilities.
• Experience in establishing and improving governance processes and standards.
• Ability to manage project risks and dependencies effectively.
• Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues quickly.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Should have experience in working on multi-vendor; multi-cultural distributed team in a complex organization and still be able to get the work completed on time without handholding.
• Leverage tools like Microsoft Project, Jira, Meego, and Confluence to track dependencies and milestones.
• Standardize reporting formats to ensure consistency across domains and leadership levels.
• Understand how infrastructure, data, and application layers interact across domains.
• Collaborate with technical leads to ensure architectural decisions support interdependent timelines and capabilities Call Outs.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other