Program/Delivery Manager (cards, payments, risk)

Program/Delivery Manager (cards, payments, risk)

Posted 4 days ago by eTeam Workforce Limited

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Negotiable
Inside
Undetermined
Knutsford, United Kingdom
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Agile Methodology Apache Velocity Atlassian Confluence Budgeting Change Management Contract Management Data Migration Device Tracking Software Financial Services JIRA Management Project Management Relationship Management Stakeholder Management

Summary: The Program/Delivery Manager role involves overseeing end-to-end project delivery within a complex environment, particularly in the financial services sector focusing on cards, payments, risk, and collections. The position requires strong stakeholder management skills and the ability to navigate multiple component teams while ensuring timely and quality delivery. Candidates should possess experience in Agile methodologies and be adept at using tools like JIRA and Confluence for data-driven project management. The role is based in Knutsford and classified as inside IR35.

Key Responsibilities:

  • Manage end-to-end program/project delivery, navigating through multiple component teams and tracking deliverables.
  • Engage and manage stakeholders at various levels, including business, technology, and leadership.
  • Utilize JIRA and Confluence effectively for data-driven delivery and project management.
  • Work effectively in a matrix organization, holding component teams accountable for timelines and costs.
  • Drive RAIDs and manage the critical path of projects.
  • Communicate effectively with all stakeholders.
  • Oversee vendor relationship management, including running RFPs and contract management.
  • Control financial and resource forecasts and actuals against budget.
  • Ensure overall product delivery meets time, cost, and quality expectations.
  • Engage the wider organization to align with feature team needs, ensuring timely governance and approvals.

Key Skills:

  • Change management and project management expertise.
  • Experience with Agile delivery methodologies and managing sprint-based deliveries.
  • Understanding of the interface between complex business needs and the regulatory environment.
  • Ability to prioritize, multi-task, and execute efficiently.
  • Sound commercial judgment and understanding of the Financial Services Industry.

Salary: £429/day

City: Knutsford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Finance

Detailed Description From Employer:

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: Program/Delivery Manager

Location: Knutsford
Duration: 31/12/25
Rate: 429/day Inside IR35 on umbrella

Mandatory Requirements -

  • Candidates should not be very data migration heavy. This is a processing engine, which at either side has a lot of changes up and downstream to function - a lot of the components aren't within our control, so we need someone who has a lot of drive and experience in E2E multiple component delivery - where articulation and influence are highly valued traits. Must have experience in multi-component delivery. clear on working with stakeholders outside of direct control/influence.

Key Accountability

  • E2E program/project delivery experience. ie Managing and navigating through multiple component teams and tracking their deliverables.
  • Managing Stakeholders at different levels. ie Business, technology and leadership. Demonstrate experience with engaging each type of stakeholders.
  • Strong experience in JIRA, Confluence (writing JQL queries etc.) and how that can be best put to use in handling the above. ie Data driven delivery.
  • Candidates who can work effectively in a Matrix organization and hold component teams accountable for timelines and cost.
  • Strong proficiency in JIRA.
  • Ability to drive RAIDs and manage the critical path.
  • Excellent communication skills.
  • A background in financial services-specifically in cards, payments, risk, or collections and recoveries.
  • Own the delivery status report out and accuracy of the facts
  • Vendor relationship management - running RFP's and contract management
  • Control financial & resource forecasts & actuals to budget
  • Overall responsibility for delivering the product to time, cost & quality. Drives the team to ensure velocity is maintained/changes managed in line with expectations
  • Ensure wider organisation is engaged & aligned to feature team needs, including timely/pre-emptive governance, approvals, dispensations

Essential Skills/Basic Qualifications:

  • Effectively provide change management and project management expertise to change projects to which the Project Manager is assigned.
  • Experience of Agile delivery methodologies and practical experience of managing sprint-based deliveries
  • Understand at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates.
  • Ability to juggle priorities, multi-task and flawlessly execute at speed.
  • Sound commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

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