Key Responsibilities
- Provide L2 Production Support for Oracle-based applications and backend databases
- Monitor production environments and manage incident, problem, and change management activities
- Investigate issues and perform Root Cause Analysis (RCA) to prevent recurring incidents
- Write, analyse, and troubleshoot complex SQL queries for application support and data investigations
- Perform detailed data validation, reconciliation, and analysis activities
- Support application troubleshooting using Oracle schemas, tables, views, indexes, joins, and subqueries
- Analyse query performance and assist with performance tuning initiatives
- Implement and support data fixes and database-related production changes
- Collaborate with development, infrastructure, and business teams to ensure service stability and SLA adherence
- Provide support during deployment activities, including out-of-office-hours deployment windows when required
Required Skills
- Strong hands-on experience with Oracle Database and Production Support environments
- Advanced knowledge of SQL, Oracle Schemas, Tables, Views, Indexes, and Data Relationships
- Expertise in data validation, data analysis, reconciliation, and defect investigation
- Strong experience with complex SQL queries and query performance analysis
- Working knowledge of Oracle PL/SQL, Stored Procedures, and Packages
- Experience with Unix Scripting for support and automation activities
- Ability to work effectively within a 24x7 production support environment
- Active Security Clearance and eligibility to work on secure UK engagements
Desirable Skills
- Oracle PL/SQL certification (OCA)
- Experience supporting large-scale enterprise Oracle environments