Production Support Analyst

Production Support Analyst

Posted 5 days ago by Experis

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£410 Per day
Inside
Hybrid
Manchester
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Appdynamics Automation Banking Cloud Computing Cloud Technology DevOps File Servers Financial Services Information Technology Infrastructure Library IT Service Management Management Management Process Microsoft Windows Operational Efficiency Root Cause Analysis Scripting ServiceNow Splunk Stakeholder Management Verification And Validation

Summary: The Production Support Analyst role involves providing Level 2 application and platform support in a dynamic financial services environment. The position emphasizes incident resolution, proactive monitoring, and automation to maintain high service availability for critical systems. The analyst will collaborate with various teams to ensure effective service continuity and operational efficiency. This hybrid role requires a blend of technical expertise and strong communication skills.

Key Responsibilities:

  • Provide L2 application and production support for critical systems, ensuring minimal downtime and adherence to SLAs
  • Manage incidents, alerts, and service requests, including triage, investigation, resolution, and escalation
  • Perform root cause analysis (RCA) and drive permanent fixes in collaboration with development and infrastructure teams
  • Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber
  • Proactively identify issues through alert management and monitoring dashboards, minimizing business impact
  • Support automation initiatives to improve monitoring, alerting, and operational efficiency
  • Work within ITIL processes (Incident, Problem, Change) and maintain accurate documentation in ServiceNow
  • Collaborate with business stakeholders and technical teams to provide timely updates and ensure service continuity
  • Participate in release support, environment validation, and post-release monitoring

Key Skills:

  • Proven experience in Level 2 Production/Application Support within financial services
  • Strong knowledge of Incident Management and Alert Management processes
  • Hands-on experience with monitoring tools: AppDynamics, Splunk, ThousandEyes, CloudProber
  • ITSM tools: ServiceNow, Moogsoft
  • Technical expertise in Windows environments
  • SQL Server (querying, troubleshooting)
  • Azure cloud platforms
  • Messaging systems (MQ)
  • Experience in application monitoring automation and scripting
  • Solid understanding of ITIL frameworks and service support models
  • Strong analytical, problem-solving, and communication skills

Salary (Rate): £410p/d

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Role Title: Production Support Analyst
Location: Manchester - Hybrid - 60% Office, 40% Remote
Duration: 30/11/2026
Rate: £410p/d via Umbrella

Role Description:
We are seeking a Level 2 Production Support Analyst to provide application and platform support within a fast-paced financial services environment. The role focuses on incident resolution, proactive monitoring, alert management, and automation to ensure high service availability and performance of business-critical systems.

Key Responsibilities


Provide L2 application and production support for critical systems, ensuring minimal downtime and adherence to SLAs Manage incidents, alerts, and service requests, including triage, investigation, resolution, and escalation Perform root cause analysis (RCA) and drive permanent fixes in collaboration with development and infrastructure teams Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber.
Proactively identify issues through alert management and monitoring dashboards, minimizing business impact Support automation initiatives to improve monitoring, alerting, and operational efficiency Work within ITIL processes (Incident, Problem, Change) and maintain accurate documentation in ServiceNow Collaborate with business stakeholders and technical teams to provide timely updates and ensure service continuity. Participate in release support, environment validation, and post-release monitoring

Required Skills & Experience

  • Proven experience in Level 2 Production/Application Support within financial services Strong knowledge of Incident Management and Alert Management processes Hands-on experience with:
  • Monitoring tools: AppDynamics, Splunk, ThousandEyes, CloudProber ITSM tools: ServiceNow, Moogsoft Technical expertise in:
  • Windows environments
  • SQL Server (querying, troubleshooting)
  • Azure cloud platforms
  • Messaging systems (MQ)
  • Experience in application monitoring automation and scripting Solid understanding of ITIL frameworks and service support models Strong analytical, problem-solving, and communication skills

Desirable Experience

  • Supporting trading or banking platforms Knowledge of event correlation tools (e.g., Moogsoft)
  • Exposure to DevOps or SRE practices Experience working in 24/7 or shift-based support environments

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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