Product Owner
Posted 1 day ago by Infoplus Technologies UK Limited
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The role of Product Owner requires a skilled individual with extensive experience in CRM, specifically Microsoft Dynamics 365. The candidate must excel in prioritizing tasks, communicating complex concepts, and delivering CRM change initiatives in agile environments. Strong leadership and financial acumen are essential for building business cases and measuring the success of CRM investments.
Key Responsibilities:
- Prioritize and maintain focus on CRM initiatives.
- Communicate complex CRM concepts to technical and non-technical audiences.
- Deliver CRM change initiatives in agile and lean environments.
- Engage and motivate engineering teams.
- Track success and adoption of CRM changes, measuring outcomes and customer satisfaction.
- Create and track clear and concise OKRs.
- Build business cases and understand ROI for CRM investments.
Key Skills:
- 4+ years as a Product Owner or similar role.
- Significant experience in CRM/D365 environments.
- Excellent communication, facilitation, and interpersonal skills.
- Strong understanding of agile principles and lean delivery.
- Financial acumen and ability to build business cases.
- Strong leadership skills and commercial acumen.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
The successful candidate will be a skilled and highly motivated Product Owner with strong business acumen and deep experience in CRM, particularly Microsoft Dynamics 365. They must be able to ruthlessly prioritise, maintain focus, and communicate complex CRM concepts to both technical and non-technical audiences. Experience in agile and lean environments, and a proven track record of delivering CRM change initiatives, are essential. Main experience required is: 4+ years as a Product Owner or similar role, with significant experience in CRM/D365 environments. Demonstrated success in delivering complex CRM change initiatives with high levels of uncertainty. Excellent communication, facilitation, and interpersonal skills, with the ability to collaborate with diverse stakeholders and be the “go to” person for CRM matters. Proven ability to engage and motivate engineering teams, fostering a positive and collaborative work environment. Strong understanding of agile principles, lean delivery, and CRM best practices. Experience tracking success and adoption of CRM changes, measuring outcomes, usability, customer satisfaction, and overall success. Financial acumen—able to build business cases and understand ROI for CRM investments. Experience creating and tracking clear and concise OKRs. Strong leadership skills, commercial acumen, and ability to operate at both strategic and detailed execution levels.