Product Owner
Posted Today by Amicus
£350 Per day
Outside
Undetermined
London Area, United Kingdom
Summary: The role of UAT & CS Support Specialist is a full-time position focused on customer support and user acceptance testing, requiring immediate availability until December 2025. The specialist will manage customer service inquiries and support UAT processes, ensuring quality deliverables and effective communication among teams. This position is ideal for candidates with over two years of experience who aspire to transition into a Scrum Master role. The role offers opportunities for collaboration with product managers and leadership as responsibilities grow.
Key Responsibilities:
- Handle and verify customer service enquiries, ensuring quality and accuracy in responses.
- Support and coordinate UAT cycles: planning, tracking progress, reporting issues, and verifying fixes.
- Collaborate with the leadership team to ensure CS and UAT priorities are delivered on time.
- Escalate and resolve issues, removing obstacles that impact UAT and CS delivery.
- Work closely with engineering, product, and customer support teams to ensure clear communication and alignment.
- Help document UAT outcomes and feed them into product development cycles.
- Provide structured feedback from CS and UAT into product and delivery teams.
- Opportunity to gradually take on responsibilities in the Scrum Master space (facilitating stand-ups, retros, and backlog refinement).
Key Skills:
- 3+ years’ experience in Customer Support, UAT, or a similar delivery-focused role.
- Strong organisational and problem-solving skills with a structured approach to work.
- Experience working across CS enquiries and UAT delivery.
- Excellent communication and collaboration skills.
- Ability to work under pressure and manage multiple priorities.
- Self-starter with a proactive approach to supporting teams.
- Familiarity with Agile delivery environments (Scrum or similar).
- Exposure to Scrum Master responsibilities or Agile facilitation.
- Experience working with distributed teams.
- Interest in growing into Product or Agile delivery roles.
Salary (Rate): £350 daily
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: Other
Full time, ASAP – December 2025 Outside of IR35 Assignment Brief We are looking for a Mid level UAT & CS Support Specialist to join our team immediately. The role will initially focus on Customer Support and Service , ensuring quality in deliverables and managing a high volume of CS enquiries. A key part of the role will also involve supporting UAT (User Acceptance Testing) processes, verifying the work being delivered, and ensuring smooth communication between teams and stakeholders. This is an exciting opportunity for someone with 2+ years’ experience who wants to grow into a Scrum Master role over time, with the potential to work alongside Product Managers and leadership in the near future.
Key Responsibilities
- Handle and verify customer service enquiries, ensuring quality and accuracy in responses.
- Support and coordinate UAT cycles : planning, tracking progress, reporting issues, and verifying fixes.
- Collaborate with the leadership team to ensure CS and UAT priorities are delivered on time.
- Escalate and resolve issues, removing obstacles that impact UAT and CS delivery.
- Work closely with engineering, product, and customer support teams to ensure clear communication and alignment.
- Help document UAT outcomes and feed them into product development cycles.
- Provide structured feedback from CS and UAT into product and delivery teams.
- Opportunity to gradually take on responsibilities in the Scrum Master space (facilitating stand-ups, retros, and backlog refinement).
Requirements & Skills
- 3+ years’ experience in Customer Support, UAT, or a similar delivery-focused role.
- Strong organisational and problem-solving skills with a structured approach to work.
- Experience working across CS enquiries and UAT delivery.
- Excellent communication and collaboration skills.
- Ability to work under pressure and manage multiple priorities.
- Self-starter with a proactive approach to supporting teams.
- Familiarity with Agile delivery environments (Scrum or similar).
- Nice to Have
- Exposure to Scrum Master responsibilities or Agile facilitation.
- Experience working with distributed teams.
- Interest in growing into Product or Agile delivery roles.
Role Details Junior to Mid-level: £250 - £350 per day Start date: ASAP – first person is key Contract: Outside IR35 If this sounds like a fit, please send me: Your latest CV The best number to reach you on Not for you but know someone great? Referrals are always highly appreciated!