Product Owner - Customer Engagement

Product Owner - Customer Engagement

Posted 5 days ago by Henderson Scott

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£550 Per day
Outside
Hybrid
City of London, UK
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Certified Data Professional (CDP) Cisco Discovery Protocol Constituent Relationship Management Cross-Functional Collaboration Customer Relationship Management (CRM) Software Data Migration Data Privacy Laws Digital Product Management Management Microsoft 365 Microsoft Dynamics Microsoft Dynamics 365 Microsoft Power Platform Performance Testing Powerapps Power BI Product Management Product Roadmaps Product Strategy Stakeholder Engagement Stakeholder Management User Acceptance Testing (UAT)

Summary: The Senior Product Owner for Microsoft Dynamics CE will lead the implementation of a new CRM platform for a London-based software company, focusing on customer technology transformation. This role involves strategic oversight of the product roadmap and collaboration with various stakeholders to ensure successful delivery. The position is hybrid, requiring one day on-site per week, and is classified as outside IR35. The contract is initially for 12 months with an ASAP start date.

Key Responsibilities:

  • Lead the product strategy and roadmap for the Microsoft D365 CE platform.
  • Own and manage the Dynamics CE backlog, defining priorities and signing off deliverables.
  • Act as a senior voice within the Product Chapter, shaping product standards and direction.
  • Work closely with business SMEs, implementation partners, and delivery teams.
  • Ensure alignment between Dynamics CE, Adobe CDP, and Campaign capabilities.
  • Oversee UAT, performance testing, and ensure solutions meet business and compliance needs.

Key Skills:

  • Extensive experience as a Product Owner or Digital Product Manager on Microsoft Dynamics 365 CE implementations - this is essential.
  • Strong understanding of Dynamics CE modules (Sales & Customer Service) and core features (case management, SLAs, lead/opportunity handling).
  • Experience delivering technology change or greenfield programmes.
  • Familiarity with the Power Platform (Power Automate, Power Apps, Power BI).
  • Knowledge of Dataverse, CRM data migration, and system integrations (APIs, data flows).
  • Agile delivery experience, with a track record of managing backlogs and defining user stories.
  • Strong stakeholder engagement and cross-functional collaboration skills.
  • Aware of GDPR and data privacy requirements.

Salary: £550 per day

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

Senior Product Owner - Microsoft Dynamics CE
Location: London (Hybrid - 1 day on-site per week)
Day Rate: £500-£550 per day
Contract: Outside IR35 | Initial 12-month contract
Start Date: ASAP

A London-based software company is leading a major customer technology transformation and is looking for a Senior Product Owner with proven Microsoft Dynamics 365 CE (Customer Engagement) experience to drive the implementation of a brand-new CRM platform.

This is a greenfield opportunity to lead a strategic workstream delivering Dynamics CE as part of a broader programme also involving Adobe CDP & Campaign, with the aim of revolutionising how customers interact across all touchpoints.

Key Responsibilities:

  • Lead the product strategy and roadmap for the Microsoft D365 CE platform.

  • Own and manage the Dynamics CE backlog, defining priorities and signing off deliverables.

  • Act as a senior voice within the Product Chapter, shaping product standards and direction.

  • Work closely with business SMEs, implementation partners, and delivery teams.

  • Ensure alignment between Dynamics CE, Adobe CDP, and Campaign capabilities.

  • Oversee UAT, performance testing, and ensure solutions meet business and compliance needs.


Essential Experience:

  • Extensive experience as a Product Owner or Digital Product Manager on Microsoft Dynamics 365 CE implementations - this is essential.

  • Strong understanding of Dynamics CE modules (Sales & Customer Service) and core features (case management, SLAs, lead/opportunity handling).

  • Experience delivering technology change or greenfield programmes.

  • Familiarity with the Power Platform (Power Automate, Power Apps, Power BI).

  • Knowledge of Dataverse, CRM data migration, and system integrations (APIs, data flows).

  • Agile delivery experience, with a track record of managing backlogs and defining user stories.

  • Strong stakeholder engagement and cross-functional collaboration skills.

  • Awareness of GDPR and data privacy requirements.

You must have eligibility to work in the UK.

This is a high-impact role in a complex transformation setting, giving you the chance to shape a future-facing CRM ecosystem from the ground up.

Hybrid working - Central London (1 day per week on-site)
£500-£550 per day | Outside IR35
Start: ASAP

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