Product Manager - Search, Discovery & Open Innovation

Product Manager - Search & Discovery - eCommerce - AI - Outside IR35

Location: London - three days per week onsite

Contract: Six months initially

IR35 status: Outside IR35

This is a product strategy and design leadership role rather than a traditional delivery-focused position. You will own how customers find, explore and engage with products across digital and physical touchpoints.

Key responsibilities:

• Define the product vision and roadmap for search and discovery
• Improve search relevance, navigation, filtering and recommendations
• Lead the development of taxonomy and information architecture
• Improve product metadata and merchandising logic
• Use analytics, experimentation and customer behaviour to reduce friction and improve conversion
• Explore AI-driven search, personalisation and conversational interfaces
• Identify emerging technologies and translate them into scalable product capabilities
• Partner with Technology, Data, Experience Design, Retail and Commercial teams
• Build effective feedback loops across global and regional markets
• Establish clear measures of customer and commercial success

Required experience:

• Strong Product Management experience within digital commerce or omnichannel retail
• A proven background in search, navigation, taxonomy, filtering or recommendations
• Experience improving customer journeys and conversion through data and experimentation
• Knowledge of search technologies such as Elasticsearch
• Understanding of product metadata and information architecture
• Experience applying AI to search, discovery, recommendations or personalisation
• Strong stakeholder management across technical, commercial and senior leadership teams
• Ability to define strategy, prioritise roadmaps and communicate complex ideas clearly
• Experience working across global or multi-market environments

This contract offers the opportunity to shape a strategically important customer experience for a well-known international brand, with genuine influence over its future search and discovery capability.