Product Manager - Major Financial Services Client
Posted 3 days ago by Hydrogen Group
Negotiable
Inside
Undetermined
Edinburgh, Scotland, UK
Summary: We are seeking a Product Manager to join a financial services client in Edinburgh for a 12-month contract. The role involves leading a team to manage Important Business Process activities, ensuring operational resilience and effective customer journey management. The successful candidate will be responsible for overseeing risk management and stakeholder engagement while driving continuous improvement in business processes.
Key Responsibilities:
- Map and oversee end-to-end customer journeys, ensuring risks and controls are identified and managed.
- Lead the annual attestation process for process mapping assurance.
- Support assessments in incident management, resilience, impact tolerance, and customer treatment strategy.
- Adhere to governance processes, with a focus on reporting to senior leadership.
- Provide subject matter expertise for scenario testing and vulnerability remediation.
- Manage risk and controls, ensuring visibility of IBP events or triggers.
- Build and maintain strong working relationships through effective stakeholder engagement.
- Facilitate and coordinate quarterly and annual planning activities across the wider team.
- Oversee resilience activities, ensuring technical teams deliver robust, business-focused solutions.
Key Skills:
- Proven leadership skills with the ability to guide and motivate a team.
- Excellent verbal and written communication skills, able to engage both technical and non-technical audiences.
- Advanced PowerPoint skills.
- Strong organisational and prioritisation abilities, thriving in fast-paced environments.
- A growth mindset and passion for continual learning and development.
- Strong influencing skills and a results-driven approach.
- Outstanding attention to detail and analytical abilities.
- Customer-focused attitude, delivering impactful results.
- Self-motivated with a strong sense of ownership and initiative.
- Resilience and calmness under pressure, able to adapt to emerging priorities.
Salary (Rate): undetermined
City: Edinburgh
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Location: Edinburgh
Contract: 12 Months (Inside IR35)
We are seeking a Product Manager to join our financial services client's team. This is a unique opportunity to lead and shape critical business process activities that underpin essential customer journeys and drive operational resilience.
About the Opportunity
You will lead a team responsible for managing Important Business Process (IBP) activities, ensuring the resilience of key digital channels and supporting the prevention, response, and recovery from operational disruptions.
Key Responsibilities
- Map and oversee end-to-end customer journeys, ensuring risks and controls are identified and managed.
- Lead the annual attestation process for process mapping assurance.
- Support assessments in incident management, resilience, impact tolerance, and customer treatment strategy.
- Adhere to governance processes, with a focus on reporting to senior leadership.
- Provide subject matter expertise for scenario testing and vulnerability remediation.
- Manage risk and controls, ensuring visibility of IBP events or triggers.
- Build and maintain strong working relationships through effective stakeholder engagement.
- Facilitate and coordinate quarterly and annual planning activities across the wider team.
- Oversee resilience activities, ensuring technical teams deliver robust, business-focused solutions.
What We're Looking For
- Proven leadership skills with the ability to guide and motivate a team.
- Excellent verbal and written communication skills, able to engage both technical and non-technical audiences.
- Advanced PowerPoint skills.
- Strong organisational and prioritisation abilities, thriving in fast-paced environments.
- A growth mindset and passion for continual learning and development.
- Strong influencing skills and a results-driven approach.
- Outstanding attention to detail and analytical abilities.
- Customer-focused attitude, delivering impactful results.
- Self-motivated with a strong sense of ownership and initiative.
- Resilience and calmness under pressure, able to adapt to emerging priorities.
If you have the experience and drive to excel in this role, please apply with your up-to-date CV for immediate consideration.