Product Manager

Job Overview

We are seeking an experienced Product Manager to join our team to work on a high-priority Digital Service for a Central Government client.

As a Product Manager, you will own the problem space, ensuring that our products meet user needs and business goals effectively.

You will manage complex services and support the upskilling of more junior team members.

This position requires strong stakeholder management skills and the ability to work in a challenging team with moving targets and deadlines.

Core Responsibilities

• Develop and communicate a clear vision for the product, engaging teams and stakeholders.
• Act as the product champion, articulating goals, purpose, and success metrics.
• Ensure the product meets Government Service Standards and aligns with user and business needs.
• Represent user interests throughout delivery, incorporating feedback for improvement.
• Keep stakeholders and teams informed about product development and promote uptake.
• Support operational and strategic planning, including process design and lifecycle management.

Experience

• Proficiency in agile working, identifying and applying the best delivery methods.
• Ability to transition between product lifecycle stages and manage operational processes.
• Expertise in problem ownership, anticipating issues, and coordinating effective solutions.
• Strong strategic thinking to engage organisational buy-in and develop strategies.
• Commitment to user focus, understanding needs versus desires, and prioritising user stories.
• Strong understanding and experience with Government Service Standards (GDS).
• Desirable: experience working on services for Vulnerable users.