Summary: The Product Manager role involves supporting the delivery of a Contact Centre Project for a Central Government organisation on a 12-month contract. The position requires overseeing the development of delivery plans and managing partner activities for the implementation of a new Contact Centre solution. The role also includes leading service integrations and ensuring effective communication between the new partner and existing service providers.

Key Responsibilities:

• Development of end-to-end delivery plans including all owned services and integrations plus the ongoing management of partner delivery activities to these plans.
• Support / Lead the delivery and testing of the replacement Contact Centre solution.
• Leading on all owned service integrations through liaison between the new Contact Centre partner and any existing services providers, e.g., PCI Pal, Verint, etc.

Key Skills:

• Experience in product management, particularly in a government or public sector context.
• Strong project management skills with the ability to develop and manage delivery plans.
• Excellent communication and stakeholder management skills.
• Experience with Contact Centre solutions and service integrations.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other