Overview

Job Description

This role involves developing the strategic vision, innovating new shopping experiences, and enhancing the customer journey for the client s Online Store. You will lead execution and project management initiatives related to product development and operations within the financial space. You will also shape strategic business priorities and develop multi-year business plans to drive growth and revenue targets, while optimising the performance of our existing e-commerce experience.

Key Responsibilities

• Lead execution and project management initiatives related to product development and operations within the financial space


• Identify data-driven insights and synthesise conclusions into actionable recommendations


• Define how customers navigate, learn, shop, configure, and purchase products via our digital platforms


• Prepare and deliver detailed strategic briefs and presentations to inform and mobilise cross-functional partners, supporting business priorities, opportunities, and performance improvements


• Hold regular meetings with peers in Asia and Europe during overlapping business hours to ensure global alignment

Minimum Qualifications

• 6+ years of experience in a strategy, customer experience, or customer journey role


• Previous experience working on large- scale projects 


• Proven expertise in e-commerce, checkout, payments or financial space in general 

Preferred Qualifications

• Demonstrated success in driving business growth through data-driven insights


• Exceptional communication, storytelling, and presentation skills


• Strong knowledge of the B2C e-commerce industry, including shopping trends, consumer behaviour, and conversion optimisation


• Experience in P&L management, finance/fintech, subscriptions, and/or loyalty programmes

Education: BA/BSc degree required; MBA preferred

If this sounds like you, contact the Aquent team today!

The next steps will be shared with shortlisted candidates. Thank you for taking the time to apply.