Product Manager
Posted 5 days ago by Morgan McKinley
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The role of Product Manager involves providing product management support for the Helpdesk Team, focusing on enhancing the Help Center experience, automating case resolution, and improving agent efficiency. The position requires driving product vision, strategies, and roadmaps while collaborating with cross-functional teams to ensure successful project execution. The Product Manager will also analyze data and metrics to inform product strategies and improve user satisfaction. This is a 6-month contract position based in London.
Key Responsibilities:
- Identify significant opportunities and drive product vision, strategies, and roadmaps.
- Incorporate data, research, and market analysis to inform product strategies.
- Plan, initiate, and manage IT projects for web-based products and platforms.
- Lead the ideation, technical development, and launch of innovative tools and products.
- Drive product development with engineering and design teams while maintaining team health.
- Work closely with cross-functional teams to define product requirements and coordinate resources.
- Integrate usability studies and market analysis into product requirements.
- Define and analyze metrics that inform product success and track key performance metrics.
Key Skills:
- Experience in product management for high growth technology products.
- Experience in a technical environment with cross-functional teams.
- Experience delivering technical presentations.
- Ability to analyze complex, large-scale data sets.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Duration - 6 months
We are looking for product management support for the Helpdesk Team. We will need to ensure smooth execution on existing projects such as improving Help Center experience, automating case resolution and improving agent efficiency.
Product Manager Responsibilities
- Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals.
- Incorporate data, research, and market analysis to inform product strategies and roadmaps.
- Plan, initiate, and manage information technology projects for web-based products and platforms.
- Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.
- Drive product development with teams of world-class engineers and designers, while maintaining team health.
- Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones.
- Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.
- Define and analyze metrics that inform the success of products.
- Identify and track key performance metrics.
Minimum Qualifications:
- Experience within product management, working on high growth technology products
- Experience working in a technical environment with a broad, cross functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones
- Experience delivering technical presentations
- Experience analyzing complex, large-scale data sets and making decisions based on data