Product Manager

Summary: The Product Manager role at Whitehall Resources involves overseeing communication-related applications within a complex customer environment. The position requires defining policies, managing product lifecycles, and collaborating with various stakeholders, including third-party vendors. The role is hybrid, requiring on-site presence 2-3 days a week in Gaydon, and falls inside IR35 regulations.

Key Responsibilities:

• Define policy and process for communication-related applications.
• Maintain product lifecycle strategy for hardware and software products related to mobile devices, MS Teams, MS Intune, MTR, AV equipment, and Session Border Controllers (SBC).
• Test new features and assess their suitability for the customer environment.
• Manage application upgrades, including scoping new versions and coordinating rollouts.
• Create communication plans and frameworks for new product launches.
• Manage subscriptions for MS Teams and MS Intune.
• Provide recommendations on product features, upgrades, architecture, and roadmaps.
• Handle product-related escalations and coordinate with business and vendors for resolution.
• Liaise with third-party vendors to resolve product-related issues and manage subscription renewals.
• Collaborate with stakeholders across business, product ownership, purchasing, finance, and vendors.
• Perform operational service reviews for third-party vendors.

Key Skills:

• In-depth and proven experience with MS Teams.
• In-depth and proven experience with MS Intune.
• Understanding of MTR devices and AV equipment.
• Good knowledge of Windows, Apple Mac, and networking concepts.
• Proven experience in project management and collaboration.
• Excellent analytical and visualization skills.
• Excellent communication skills.
• Ability to deliver value to business through effective product assessment and recommendations.
• ITIL Foundation certification, ideally ITIL Incident/Problem Practitioner.
• 6-8 years of experience within a large complex IT department/organization.

Salary (Rate): undetermined

City: Gaydon

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT