Job Title: Product Manager – Customer Service / Unified Agent Desktop
Location: Amsterdam | Hybrid
Contract Duration: 6-month contract
Working Hours: 40 hours per week
Salary: €105 per hour
Role Overview
We are looking for an experienced Product Manager to join a large-scale technology programme developing a next-generation Customer Service / Unified Agent Desktop. This is a hands-on delivery-focused role where you will take ownership of a defined product area and work closely with a Senior Product Manager responsible for the wider platform strategy. The Role You will own a specific feature area end-to-end, working with an international Product, Engineering and UX organisation to deliver against an established roadmap.
Key Responsibilities
- Owning product priorities, objectives and roadmap for your area.
- Driving day-to-day delivery with an engineering team.
- Leading Scrum ceremonies and agile delivery.
- Identifying risks, dependencies and delivery issues early.
- Using data, customer insight and product metrics to inform decisions.
- Managing stakeholders across technical and non-technical teams.
- Working closely with Engineering on technical trade-offs and delivery decisions.
- Ensuring a high-quality product and user experience.
- Coordinating effectively across teams in Amsterdam and Bangalore.
Candidate Profile
We are looking for a technically strong and highly proactive Product Manager with 3–5+ years’ experience delivering products in complex enterprise environments.
Required Experience
- Experience implementing or integrating third-party enterprise Customer Service / CRM platforms.
- Strong technical fluency and confidence working with engineering teams.
- Proven experience with Scrum and agile product delivery.
- Strong analytical and problem-solving skills.
- Excellent stakeholder management and communication abilities.
- Experience working with distributed or international development teams.
- Hands-on experience with Jira, Figma, GitLab and Grafana.
- A strong understanding of data, metrics and product performance.
Opportunity
This is an excellent opportunity for a Product Manager who enjoys hands-on delivery, complex technical environments and working autonomously across international teams.